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Labour Controller

3 months ago

Coventry, Coventry, United Kingdom Trinity Fire & Security Systems Full time

To arrange, plan and coordinate field engineering activities (Preventative Maintenance and Remedial Works) in line with the business processes and customer Service Level Agreements.

The position of Labour Controller is key to the business Service Operations for both customer excellence and business profitability.


You will be accountable for the planning and scheduling of works for a team of field engineers, undertaking all related activities required to ensure works are completed in line with business expectations.


This position holds financial accountability for the productivity and output of the engineering team allocated to the Labour Controller and will be measured on an on-going basis by means of achieving daily booking targets and other set KPI's by the business.


Principal Responsibilities:

Operational Duties

  • To undertake the planning and scheduling of all Preventative Maintenance & Remedial Works associated to an allocated group of engineers. (Normally working to a minimum 2week advance period).
  • To administrate all resultant works following the initial Preventative Maintenance / Remedial visits undertaken.
  • Managing a Team of field engineers to ensure their daily diary bookings are in line with the business targets set both in terms of monetary value and productive hours on site per engineer, per day.
  • Delivery of exceptional customer service, in line with customer Service Level Agreements and expectations.
  • Raise subcontract orders requests as necessary for the works being scheduled in line with company procedures.
  • To work with the Reactive and Support Teams to ensure that scheduled works can proceed in line with contract specifications.

Accountable for:

  • Maximising the engineering hours available per day.
  • Effective planning and scheduling of engineer's diaries and resulting daily revenue targets set by the business.
  • Maintaining a commercial focus to maximise engineer productivity and minimise non chargeable downtime.

Skills:

  • Ability to communicate fluently with customers, manufacturers & internal staff.
  • Ability to resolve customer related issues.
  • Ability to work as a positive team member.
  • Ability to prioritise workloads to meet agreed deadlines.
  • Product and parts knowledge (On going).
  • Experienced with using Service Management systems / Servicerelated operating systems, Key Performance Indicators & Customer Portals.
  • A strong experience with Microsoft Office, with a minimum level of beginner to intermediate for Microsoft Excel.
  • 23 Days holiday plus 8 statutory bank holidays
  • 5% employee and 4% employer pension contribution
  • Life insurance of 3x times annual (base) salary
  • Free onsite parking

Working hours are:8.30am - 5pm Monday - Friday and this role is based in our Warwick University office and will require you to attend the Abingdon office once a month - travel paid.**
Equal Opportunities in Practice
**Security Vetting