Post Covid Assessment Admin Assistant

1 week ago


Norwich, Norfolk, United Kingdom Norfolk Community Health and Care NHS Trust Full time
Full time or Part time

Exciting Opportunity:
Join Our Post-COVID Team and Make a Difference

Are you ready to be part of an exceptional team dedicated to supporting patients and clinical staff in the aftermath of the COVID-19 pandemic? If so, we have an excellent opportunity for you

Norfolk Community Health and Care is seeking passionate and dedicated individuals to join our post-COVID team.

As we transition into a new phase of healthcare delivery, we are committed to providing outstanding care and support to our patients and clinical staff.


This role offers you the opportunity to make a difference to the patient's journey, within the many services that this team support.


Roles and Responsibilities:

Collaborate with healthcare professionals to support patients in their recovery journey post-COVID.

Provide compassionate care and assistance to patients experiencing long-term effects of COVID-19.

Support clinical staff in delivering high-quality care by assisting with administrative tasks, patient management, and other duties as needed.

Contribute to the development and implementation of strategies to enhance patient care and support services in the post-COVID era.

Why Join Us?

Be part of a dedicated team working towards a common goal of improving patient outcomes and supporting clinical staff.

Opportunity for professional growth and development in a challenging and rewarding environment.


Make a meaningful impact on the lives of patients and their families as we navigate through the post-COVID recovery phase.


We offer:


Good benefits package including a minimum 27 days annual leave, plus Bank Holidays which increases after 5 years and 10 years to a maximum of 33.

Opportunity to join the NHS pension scheme.

Wellbeing support (gyms, free eyesight test, cycle to work scheme, staff physio service and wellbeing resources).

Supportive, positive culture that is well led, with regular supervision.

Comprehensive in house and external training programmes available.


Gain experience and learning whilst making a difference and working for one of the world's biggest brands - the NHS.

Agile working policy

Main Duties & Responsibilities

To carry out and prioritise a variety of administrative and clerical duties and undertake other general office duties (prioritising and generate own workload), which will include:

Using a range of software programmes including SystmOne to produce, maintain and distribute documents including reports, spreadsheets, action logs, databases and presentations, which may include regularly dealing with matters of a complex and/or distressing nature.

Setting up and maintaining comprehensive, confidential records and filing systems, ensuring that all records are kept up-to-date and filing is carried out in a timely manner


Opening, date-stamping, sorting and distributing incoming mail, relating it to previous correspondence as appropriate and ensuring that outgoing post is sent in a timely manner.

Researching appropriate websites, downloading and circulating documents, as requested.

Identify and report areas within working processes and procedures that could improve service delivery.


To handle telephone calls into the service from members of the public and health professionals confidently and appropriately, regularly providing and receiving complex and sensitive information, taking accurate messages and ensuring these are passed on to the relevant person in a timely manner.


To communicate with patients and clients at an appropriate level providing clear information and guidance and dealing with patient's fears and lack of understanding, exercising tact and judgement in dealing with and resolving routine enquiries.

To receive and process referrals into the service, which may be urgent.

To liaise with health professionals to triage, correctly process referrals and to employ effective waiting list management and appointment booking.


To maintain schedules and diaries, organise and service meetings and clinics, which may involve travel to and from other venues.

This will include resolving appointment conflicts, ensuring notes are ready for clinics, issuing meeting invitations, formulating agendas, distributing papers, making room bookings, arranging meeting room layout, equipment, hospitality, greeting visitors and taking formal minutes or notes of meetings.


To be responsible for the efficient use of office equipment and supplies, monitoring and maintaining stock levels, requisitioning/authorising and receipting goods and services on the NHS procurement system, PowerGate and carrying out research into goods and services as directed.

Inputting onto various databases and systems, e.g. SystmOne, and designated spreadsheets, within the required timescales and deadlines.


To report maintenance, cleaning, health and safety and other site issues in line with current procedures keeping the line manager/site manager informed at all times.

To provide training and support

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