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First Line Support
3 months ago
Job Title:
First Line Engineer
Company:
Join our team at ME+EM, one of the UK's leading luxury fashion brands with a fast-growing presence in the market.
Work Type:
Hybrid
Location:Head Office, West London
Hours:Full time, 37.5 hours per week, weekends on rotan
About us:
ME+EM is a dynamic brand that excels in the luxury fashion sector. We embrace an omnichannel approach, with a thriving online store, regular mailings, and physical stores in London, Edinburgh, and concessions in Harrods and Selfridges. Our growth journey extends to the spring of 2024 with the launch of our first stores in the US.
Join our team of enthusiastic and entrepreneurial individuals who are committed to success. We foster a culture of continuous learning, collaboration, and risk-taking, where every team member's contribution is valued.
Our work environment, both in the office and in stores, is vibrant and fast-paced yet filled with fun activities and celebrations. We prioritize inclusivity, support, and recognition of hard work, making ME+EM an exciting place to work and grow.
About the role:
As a result of our remarkable growth, we are expanding our team and seeking a First Line Engineer to deliver efficient IT support across all areas of our business. This role involves providing assistance to the IT team, maintaining an updated inventory of IT hardware and software, and engaging in diverse IT projects.
Your Responsibilities:
- Adhering to IT department standards.
- Supporting Windows and Mac operating systems.
- Providing desktop and server support.
- Configuring and maintaining new computers.
- Managing internal user transitions and network patching.
- Creating and deactivating user accounts in line with HR policies.
Skills and Experience:
Ideal candidates will have previous experience in a support-focused role, preferably in a technical environment. Problem-solving skills, effective communication, a customer-centric approach, teamwork, and adaptability are essential for success in this role.
Employee Benefits:
- 33 days of annual leave for full-time employees.
- Birthday holiday.
- Pension scheme.
- Life and income protection insurances.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee-led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package.
ME+EM is dedicated to promoting diversity, equality, and inclusion within our workforce. We are an equal opportunities employer that values the contribution of individuals from all backgrounds. We encourage candidates from minority groups, LGBTQ+ community, and individuals with disabilities to apply for roles within our organization.
Please be informed that due to the high volume of applications we receive, we will only contact successful candidates for the next stage of the recruitment process.
