Hotel Night Porter

3 weeks ago


Lincoln, Lincolnshire, United Kingdom Stokes Tea & Coffee Full time

Welcome to the exciting world of hospitality as a Night Porter for Charlotte House Hotel Charlotte House Hotel is a small independently run hotel, located within a few meters of Lincoln Castle and we are looking for Night Porters to join our team.

The shifts will be 9pm to 7.30am and cover will be required on a rota basis over 7 days a week.


As a Night Porter, you will play a crucial role in ensuring our guests have a comfortable and safe stay, even during the late hours.

Your friendly and helpful nature will be invaluable in creating a positive experience for our guests.


During your shift, you will be the face of our hotel, warmly welcoming guests arriving late at night and providing them with all the necessary information they may need.

Your exceptional customer service skills will shine as you assist guests with their inquiries, requests, and any issues that may arise.


One of your main responsibilities will be to uphold the security of our premises, ensuring the safety of our guests and staff.

By diligently monitoring surveillance cameras, conducting regular patrols, and addressing any safety concerns, you will create a secure environment for everyone.


As a Night Porter, you will also have the opportunity to showcase your organisational skills by managing guest requests for amenities, handling check-ins and check-outs, and completing administrative tasks.

Additionally, your knack for problem-solving will be put to the test as you handle any emergencies or incidents that may occur during the night.


DUTIES AND RESPONSIBILITIES

  • Welcoming and assisting guests during the night shift, ensuring a warm and friendly atmosphere.
  • Overseeing the latenight reception area, including handling checkins and checkouts and offering any necessary information regarding the hotel facilities and services.
  • Handling guest enquiries, requests, and complaints promptly and professionally.
  • Ensuring the security of the premises by monitoring surveillance cameras, performing regular patrols, and addressing any potential safety concerns.
  • Assisting with luggage handling, including delivering and collecting luggage for guests.
  • Managing guest requests for amenities such as extra towels, toiletries, or room service during the night.
  • Preparing refreshments for guests, including tea and coffee.
  • Performing general administrative tasks, such as processing payments, updating guest information, and completing night audit reports.
  • Clean and set up the restaurant area for breakfast.
  • Clean and set up meeting areas as required.
  • Assisting with any emergencies or incidents that may occur during the night, such as medical emergencies or fire alarms, by following established procedures.

HEALTH AND SAFETY / FOOD HYGIENE

  • Ensure that the cleaning schedule is adhered to and that cleaning tasks are appropriately delegated.
  • Be proactive on your shifts and ensure compliance with food hygiene legal requirements.
  • On your shifts, ensure all necessary due diligence checks and paperwork are correctly and consistently completed.

OTHER

  • To fulfil any other reasonable duties as requested by management.
  • Regularly report key updates and issues to senior management.

SKILLS, PERSONAL QUALITIES AND EXPERIENCE

  • Customer focussed.
  • Calm, decisive, and clear thinking with bags of commonsense.
  • Flexible and adaptable.
  • Confident in pickup inhouse software systems.
  • A positive attitude
  • Good communication skills
  • Ability to work under pressure
  • Good attention to detail
  • Ability to work on their own or in teams
  • Previous Night Porter experience in a similar role is desirable but not essential as full training will be provided.

Job Types:
Permanent, Part-time, Full-time

Salary:
Up to £10.50 per hour

Expected hours:
per week

Benefits:

  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Free fitness classes
  • Store discount

Schedule:

  • 10 hour shift
  • Monday to Friday
  • Night shift
  • Weekend availability

Supplemental pay types:

  • Tips

Ability to commute/relocate:

  • Lincoln: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • If a customer arrived late in the evening and was unhappy with their room, what would you do?
  • If the fire alarm went off in the middle of the night, what would you do?

Work Location:
In person
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