General Practice Receptionist

2 weeks ago

London, Greater London, United Kingdom Islington GP Federation Full time

JOB DESCRIPTION

JOB TITLE:
General Practice Receptionist & Administrator

REPORTS TO:
Reception Manager

HOURS:
Part-Time 15 Hours per week

SALARY:
£25,000 per annum PRO RATA

ROLE:
Permanent

About Barnsbury Medical Practice (BMP)
BMP has a diverse population of 4,000+ patients in a comparatively deprived area of Islington. The practice is currently run by IGPF on a caretaking contract.

IGPF will be bidding for the APMS contract for the practice when the time comes, most likely this will be towards the end of 2023.

The practice team is taking an innovative approach to clinical systems, for example bringing in remote GPs to supplement access and administrative cover, experimenting with proactive SMS messaging tools and embedding a comprehensive diary recall system.

We recognise the need for dedicated time for all of the work of the practice and are creating roles to suit different preferences of working, whilst retaining high quality care with continuity where it is needed.

This is achieved with support from the IGPF IT team in the robust use of new technologies and 'at scale' general practice.

Further innovation, change and development is certain.

Despite only running BMP for 18 months, we are extremely happy that BMP patients have rated the team well above the national and regional average:

About Islington GP Federation


The Islington GP Group Limited, trading as Islington GP Federation (IGPF), is a rapidly growing organisation representing the interests of general practice in Islington.

It is an established leader in the provision of new and integrated healthcare, including supporting the new Primary Care Networks and developing quality improvement capabilities in general practice.


Its range of services include I:

HUB, community ENT, community gynaecology, practice-based pharmacists, hostel outreach program, long term condition management optimisation, proactive screening and evaluation trials, and a range of general practice support propositions.

IGPF is host to Islington's Training Hub.


IGPF works very closely with strategic, commissioning and provider partners, including the local clinical commissioning group, NHS England, Healthy London Partnership, Public Health, local hospitals, such as Whittington Health, the local authority, third sector organisations and patient representation groups.

It plays an important role in the development of the health and care landscape across Islington, and within its North Central London (NCL) regional footprint.

The small but effective management and support structure includes local GPs, nurses, practice managers and other non-clinical staff.

It has a core team of less than 50 staff, based in its Holloway office, and in total employs around 150 - the majority on a monthly, part-time basis.

IGPF are looking for a flexible individual to join its Community Gynaecology Team currently serving Haringey & Islington

  • The Gynaecology Collaborative.

Job summary:

The purpose of the role is to:

  • Offer general assistance to the Practice team and present a positive and friendly image to patients and visitors
  • Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way
  • Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team
  • Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Responsibilities:

Main Duties include:

  • Maintaining and monitoring the Practice appointments system
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
  • Processing and distributing incoming (and outgoing) mail
  • Taking messages and passing on information
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with Practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
  • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
  • Providing clerical assistance to Practice as required from time to time, including word/data processing, filing, photocopying and scanning
  • Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
  • Helping the PM to reorganise the reception/admin and patient area and maintain the order with the help of the team.

Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and h

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