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Control Room Assistant

4 weeks ago

Croydon, Greater London, United Kingdom Mitie Full time

CCTV Control Room Assistant - Nights

Main Duties

  • Responsible for the 'live' operation of the Mitie Team that manages the essential functions of;
  • All common and public areas of the shopping centre
  • The Client emergency and evacuation procedures
  • Officer time and attendance
  • Health, safety & welfare of the Mitie sitebased team Incidents that affect The Client and Mitie
  • Business Continuity Planning centred on the continued operation of the control room and shopping centre
  • Client building security and safety
  • Supervision & support for all Mitie on site personnel
  • Provide timely and effective communication to all within the business including and up to the centre manager and client board level on Incidents that occur on or affect Centre.
  • Update and collate incident information, Daily Reports and Flash reports.
  • Serious incident tracking and management.
  • Absence & lateness reporting.
  • Systems Fault reporting.
  • Incident management and direction of personnel with support of TL/SSM/SOM where and when applicable.
  • Ensure all incidents are logged and managed effectively through to completion.
  • Effectively communicate business issues to the relevant centre departments.
  • Maintain the standards of the Security for access / egress and visitor regulation.
  • To be fully conversant with the methods of working of all equipment and to ensure that it is of a standard and quality commensurate with the requirements of the property.
  • Handle all daytoday enquiries which arise from whatever source in respect of the daily operation of the security of the centre.
  • To develop and maintain good working relations with applicable local agencies and services.
  • Any other reasonable request from management or client.
  • Entry, completion and checking of all accident and Health and Safety reports relating to AIR2 and Safeguard.
  • Ensure compliance with the CCTV Policy and audit trail.
  • Ensure the issue of keys is in line with procedure and fully auditable

Qualifications

  • Enthusiastic and motivational.
  • Punctual and reliable.
  • Organised, able to make decisions.
  • Honest, transparent and consistent.
  • Gain and hold the respect of others.
  • Have a flexible approach with a "can do" attitude
  • Good communication skills.
  • Has the ability to contribute toward a team operation or can work on his own initiative.
  • Able to communicate effectively and clearly at all levels within the organisation.
  • A comprehensive working knowledge of all processes and procedures.
  • Excellent reportwriting and analytical skills with attention to detail.
  • A positive attitude to dealing with people and taking on challenges

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