Customer Service/order Processor

1 week ago


Colwick, United Kingdom SF Group Full time

SF Recruitment are currently recruiting for a Sales Coordinator/Order Processor on a full-time basis to cover a 12 month Fixed Term Contract, this will be based with one of their clients in Colwick.


You must have strong organisational skills, have the ability to work in a fast paced time critical environment managing customer order projects.


Responsibilities Include:

  • Process connections on behalf of the business partners via the partner gateway/systems.
  • To check the orders received from business partners, for accuracy and feedback / decline when appropriate.
  • Review all paperwork received for accurate pricing, contract tenure and key data required in line with the appropriate network compliance guidelines.
  • Maintain regular engagement with the various support teams in place, ensuring the company receive the appropriate support for the partners.
  • Make outbound calls to partners to keep them updated on order/query progress, in addition to taking inbound calls maintaining a professional manner.
  • Maintain regular outbound engagement with all partners within our base that sell the company products and services to ensure they are fully up to speed and understand any briefings cascaded.
  • Maintain an up to date knowledge of products and services to ensure you can support with small order requests in support of Business Managers.
  • Work as part of a team, assist colleagues to the best of ability.
  • To assist business partners with the company order process, understanding procedures and escalate to Business Management when training is required.
  • To escalate any system issues received in a timely manner.
Salary - £21,000
Working Hours am pm Monday - Thursday
9.00am - 5.00pm on a Friday

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