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Receptionist

3 months ago

Aberdeen, Aberdeen City, United Kingdom Rox Hotel Aberdeen Full time

As Receptionist your key responsibilities include:

  • Providing a friendly and efficient service to guests at all times ensuring company policy and procedures are complied with at all times
  • Being knowledgeable to promote the hotel and its facilities to guests, while dealing with guest queries/complaints promptly, referring to the Duty Manager, where appropriate
  • Providing accurate shift handovers ensuring all items requiring attention are detailed in handover diary and the shift checklist is completed to required standard
  • Carry out float checks and handle all cash transactions accurately throughout the shift including the issue/use of safety deposit boxes
  • Being aware of special promotions operating in the hotel, ensuring they offered to maximize occupancy/revenue
  • Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service including being aware of specific daily functions/events, in order to deal with enquiries efficiently and effectively
  • To be fully aware of and understand Fire, Bomb, Health and Safety and emergency procedures.

What we are looking for:

  • Previous experience in a quality hotel
  • Excellent communications skills
  • The ability to work well under pressure with a positive, 'can do' attitude
  • Excellent customer service skills
  • Experience of using a Front Office Management system, e.g., Rezlynx, EPOS
  • Ability to work on a rota basis, including weekend work. Typical shifts are 07:0015:30 or 15:0023:30, as the business requires

Job Types:
Full-time, Part-time, Zero hours contract

Contract length: 12 months

Part-time hours: 20-40 per week

Salary:
Up to £10.50 per hour

Schedule:

  • Monday to Friday
  • Weekend availability

Ability to commute/relocate:

  • Aberdeen, AB11 5PY: reliably commute or plan to relocate before starting work (preferred)

Education:

  • GCSE or equivalent (preferred)

Work Location:
One location