Head of Digital Delivery

2 weeks ago


Thame, Oxfordshire, United Kingdom Travelodge Full time
Our mission
Travelodge's mission is to be the UK's favourite hotel for value.


With more than a million visits every week to our website and more than eighteen million customers a year, the use of technology is critical to both our customer offerings and our low-cost operations.

The job in a nutshell


Travelodge needs a highly experienced and skilled technical Head of Digital Delivery to deliver an ambitious Digital programme and transformation of the IT Digital Delivery function.

Reporting to the IT Delivery Director, you will be responsible for delivering the strategic digital vision and roadmap, ensuring increasingly efficient and effective delivery of a growing pipeline of digital products and services.


Aligning vision and delivery to corporate objectives and customer needs, you will ensure a well thought-out rationale for developing products and services to meet those objectives and needs efficiently.

You will have very robust digital delivery experience, able to get hands on with technical teams, while ensuring you balance your time effectively between strategy, engagement of senior stakeholders, and delivery of multiple digital tracks, ensuring strong and appropriate governance is in place.


Liaising with IT colleagues, stakeholders, business/product owners and SMEs from across the organisation on a frequent basis, this role requires excellent leadership, gravitas, senior stakeholder engagement, control of large and complex budgets, and skillful management of internal and partner teams, ensuring efficient delivery of all digital initiatives and backlog features from inception through business readiness and acceptance to hand-off into operational support.

What you'll be doing

  • DELIVERY Drive the transformation of our Digital delivery function through internal and partner teams, on
- and off-shore, ensuring all aspects of digital delivery are optimised to deliver products and services aligned to the corporate digital roadmap, while ensuring quality of releases to and stability of production systems, with mínimal accrual of technical debt.

  • STAKEHOLDER ENGAGEMENT Engage regularly with business stakeholders, IT colleagues and external partners and suppliers to provide appropriate, clear and timely communications and manage expectations, timelines, risks and issues.
  • DEMAND MANAGEMENT Play a key role in managing digital demand, driving successful formation and delivery of a valueprioritised backlog, ensuring appropriate businesscased funding is in place and that success measures, metrics and tests are agreed in advance and and implementable.
  • QUALITY: Ensure that delivery, coding and testing best practices are consistently applied, and that appropriate quality, security and privacy measures are incorporated at all times.
  • FINANCE MANAGEMENT Forecast and manage resource capacity, actively managing internal and 3rd party teams/resources to ensure resourcing is sized efficiently to meet ongoing and upcoming demand.
  • GOVERNANCE Use effective governance to ensure formulation of evidencebased business cases, robust requirements, efficient design decisions, and wellmanaged control of change and risk.
  • REPORTING / PERFORMANCE Monitor and report performance to appropriate programme governance/steering groups.
  • CONTINUOUS IMPROVEMENT: Drive a culture of continuous improvement throughout the team learning from data and from mistakes, and continuously pushing towards improving our delivery outcomes
  • SUPPLIER MANAGEMENT: Build and maintain strong supplier/partner relationships including supporting regular service reviews and corrective actions, while ensuring suppliers are delivering to expectations.
  • TEAM PERFORMANCE: Matrix manage the work of all IT resource delivering Digital solutions, including business analysts, architects, developers, devOps and test teams to ensure efficiency of processes and levels of automation and supporting consistently high quality and predictable delivery
  • AGILE: Monitor, review and improve the performance of the Digital Delivery function qualitatively and quantitatively, contributing to a continual uplift in agile effectiveness, efficiency and capacity in delivering digital products and services.
  • PROCUREMENT /

CONTRACTING:

Engage with Travelodge procurement and legal teams, colleagues and external suppliers and partners for the provision of delivery resources and execution of delivery plans.


  • SECURITY AND COMPLIANCE: Ensure that 'Privacy by design' is implemented across all new development, and that appropriate security reviews and privacy impact assessments are undertaken to comply with the relevant regulatory standards including GDPR and PCI-DSS.
  • RISK MANAGEMENT: Build a culture of active risk management within the Delivery teams, and work with Risk and Compliance teams to ensure all relevant risks are identified and updated on the appropriate registers regularly.
What we'll expect from you

Essential:

  • Driven individual with gravitas and a p


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