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Debt Recovery Agent

3 months ago

Redhill, Surrey, United Kingdom Reed Accountancy Full time
I am urgently seeking a
Debt Recovery Agent, for a key client of mine in central Redhill.

My client is looking for additional help in their very busy department for the next 6 months, until the end of May 2023.You will be taken on a temporarycontract and paid weekly.

They work 35 hours per week and this role will be 100% office based.
Hourly rate will be £14.84 PAYE or £18.35 via an umbrella company.

Job dimensions:


Working in a highly targeted & driven environment within a department that has a desire to achieve and a work ethic that stems from working towards common goals.


Duties as the Debt Recovery Agent will include:

  • Identifying incorrect charges on accounts through detailed auditing and then ensuring the required actions are taken by other internal teams.
  • Needs to demonstrate attention to detail, including but not limited to:
  • Determining the reason for account closure.
  • Audit the quality of the final bill and drive improvement.
  • Identify other mitigating factors.
  • Determine the most efficient method(s) for customer contact.
  • How to drive payment including approach to settlements
  • Be able to build strong relationships with other internal teams to ensure required actions are taken as a priority ensuring mínimal delays before collection action can commence.
  • Manage 'High Risk' supplies through the 'Change of Occupancy' process, ensuring all information obtained is correct and fully substantiated (including legal proof), old account is closed correctly with all details populated. New customer is set up correctly,placed on a contracted rate, Direct Debit set up and the first bill handheld through to payment
  • Analysis impact on Bad Debt and propose solutions to minimise ongoing.
  • Develop & train the collections team by increasing their knowledge of billing issues & queries.
This role sits within the SME Credit Team, reporting to the Debt Recovery Team Manager.

Qualifications / experience required

  • 3+ years' experience working in a targeted, direct contact credit control department, with proven high resolution of queries.
  • Ideally experience working with a Debt Collection Agency (DCA).
  • Proven experience within debt recovery.