I&c Customer Service Advisor

2 weeks ago


Leeds, Leeds, United Kingdom ENGIE POWER LIMITED Full time
Requisition ID: 7112- Location: Leeds, LDS, GB, LS12 1BEENGIE is a global leader in low-carbon energy supply and services.

Along with over 100,000 employees worldwide, customers, partners and stakeholders, we are committed to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally friendly solutions.

ENGIE's 1,000 employees in the UK are actively engaged in helping the Group reach net-zero carbon by 2045.

We have been active in the UK energy market for over 20 years and our investments are in renewable energy (solar, wind, hydro, biogas) and storage, whilst supplying energy to organisations of all sizes.

Some of our major businesses include First Hydro and Storengy.


We are shaping the future of responsible business by reconciling economic performance with a positive impact on people and the planet.

If you're excited about making an impact, we invite you to join our journey to build tomorrow's low carbon energy systems and meet the challenges of climate change.

ENGIE are recruiting for a
I&C Customer Advisor in
Leeds. This is a 7 Month
fixed term contract, working full time Monday to Friday. On offer is a competitive salary, bonus and benefits package.

Purpose of the role:


In this customer facing/ operational role you will be responsible for delivering excellent levels of customer service to all our I&C and Mid Market customers through effective and timely query and complaint management.

provide high level support to Account and Sales Managers with a strong ability to deal directly and positively with internal and external parties.

The role holder will need to respond appropriately to complex queries and complaints, taking ownership where relevant.

Key Accountabilities:

  • To deliver a continuosly high level of customer service.
  • To liaise and work effectively wwith Account Managers regarding customer accounts and to accurately understand customers' requirements.
  • Responsible for the effective and appropriate management of customer complaints and queries in line with company SLA's.
  • To work both independently and as part of a wider team as the role requires.
  • To proactively prioritise daily workload and effectively manage deadlines as they are given.
  • Responsible for queries raised by both internal and external stakeholders and successfully managing them through to resolution, with support as necessary.

Knowledge, Skills and Qualifications required
***:

  • Previous customer service experience
  • Ability to analyse problems and identify solutions using Microsoft Office tools.
  • Proven ability to manage customers (internal and external) relationships.
  • Previous industry experience, but not essential
  • Excellent communication skills (including written and telephone skills).
  • Verbal comprehension skills.
  • Numerical skills.
  • Microsoft Office proficient.
  • Proven record of excellent customer service
  • Committed to a high standard of performance
  • Drive to achieve continuous improvement


Business Unit: GEMS
  • Division: GEMS
  • UK SUPPLY
  • Legal Entity: ENGIE POWER LIMITED
  • Contract Type: Permanent
  • Professional Experience: Skilled ( >3 experience


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