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IT Endpoint Technician
3 months ago
This Stoke-on-Trent based tech company is involved in building complex data management and software products for well-known companies around the world The position provides an opportunity to work in a fast-growing company that encourages personal developmentand growth within the role.
Work When and Where Works:
Use hybrid and flexible working to suit your lifestyle and other commitments. 37.5 hour week, working a 7.5 hour shift Monday - Friday.
Duties will include:
- Maintain, monitor and continually improve workstation deployment (MDT & MECM for Workstations) systems to reduce the risk of failures and continually improve service.
- Implementation and management of desktop Group Policies
- Follow the Incident Management process to provide operational support for area of responsibility related systems.
- Liaise with Service Desk, System Administrator, Technical Management or Operation
- Control teams to make sure all jobs are dealt with by the correct teams and their area of responsibility.
- Working with IT Procurement to make sure there is adequate stock levels of equipment to fulfil requests
- Working with IT Procurement to review standard hardware and make sure it is fit for purpose.
- Working with IT Security to implement vulnerability patching and continually improve computer hardening.
- Provide an escalation point for Service Desk Technicians for areas of responsibility.
- Create and maintain Service Request documentation through the outlined process.
About You
The successful applicant will have:
- A genuine interest and enthusiasm for IT support and management of IT systems.
- Excellent communication skills, both written and verbal.
- The ability to identify, analyse and troubleshoot problems
You should ideally have some experience in the following;
- Windows desktop and server operating systems.
- Microsoft Deployment Toolkit (MDT)
- Microsoft Endpoint Configuration Manager (MECM)
- Active Directory Domain Services.
- Microsoft Office and other workstation software.
- Standard networking services and protocols.
- Knowledge of ITIL framework.
- Microsoft PowerShell
