Trophy / Merchandise Assistant

2 weeks ago

London, Greater London, United Kingdom Ascential Full time

We're looking for a Trophy / Merchandise Assistant (6 months FTC) to join our team in London as part of our Operations function.


Your Role:

You will assist the Merchandise Manager in all tasks associated with sending awards to Clients (both Winners and customers via our online store) ensuring consistency and high customer service standards are upheld throughout the process.

Key Responsibilities

  • Maintain records for trophy/certificate order/dispatch status. Assist with customer communication where appropriate
  • Compile and preapprove engraving texts for trophy orders, ensuring eligibility of customers
  • Book couriers, monitor Courier progress reports and flag issues to receivers on a regular basis
  • Oversee stock, adjust records for all receipts / removals, and ensure correct stock items utilised
  • Print existing Certificates for customer orders, and prepare bespoke documents
  • Project manage colleagues in batch trophy despatch (cJuly / August)
  • Oversee running of shop at Cannes Lions 202
  • Prepare Visa letters
  • You are an advocate and ally for diversity, equity and inclusion
Your Experience

  • Maintain records for trophy/certificate order/dispatch status. Assist with customer communication where appropriate
  • Compile and preapprove engraving texts for trophy orders, ensuring eligibility of customers
  • Book couriers, monitor Courier progress reports and flag issues to receivers on a regular basis
  • Oversee stock, adjust records for all receipts / removals, and ensure correct stock items utilised
  • Print existing Certificates for customer orders, and prepare bespoke documents
  • Project manage colleagues in batch trophy despatch (cJuly / August)
  • Oversee running of shop at Cannes Lions 202
  • Prepare Visa letters
If you don't meet every single requirement, we'd still encourage you to apply.

At LIONS, we are committed to creating a diverse, inclusive and authentic workplace, so if you are excited about this role we would still like you to apply.

Who are we?


The LIONS brand is probably most synonymous with Cannes Lions, The International Festival of Creativity, the definitive meeting place for the global creative communications and advertising community.

It's five days of inspiration, aspiration, unlimited magic and potential.

The Festival has been championing creative excellence since 1954 with the goal of providing a global destination and the definitive benchmark for creativity that drives progress.


LIONS is going through an exciting time as it's recently repositioned as The Home of Creativity, supporting those in the business of creativity at every step of their journeys with an extended portfolio of new advisory, learning and intelligence services.

Our purpose is to drive progress through creativity for an incredibly diverse and talented global creative community.

You will join a team of change makers.

The team's purpose is to champion change to create the most powerful global creative community and drive growth for the brand.

LIONS is an Ascential company. Ascential delivers specialist information, analytics and ecommerce optimisation platforms to the world's leading consumer brands and their ecosystems. We help our customers to make smart decisions that improve performance now, and in the future.


With more than 3,00 employees across five continents, we combine local expertise with a global footprint for clients in over 120 countries.

We are listed on the London Stock Exchange.

Why choose us?

At Ascential, diversity, equity and inclusion is core to us.

We're a company built around our people - and we're committed to supporting each and every one of them to be the best they can be.

We love having a diverse team of people who bring new ideas and different strengths and perspectives to Ascential.

Our employee-led groups and networks, Ascential Pride, Black in Business and EmPower: An Ascential Women's Initiative, Shalom Ascential and Latinx, help us to create a place where communities and allies can connect and share experiences.

We are proud to have been recognised as a best performer in the FTSE Women Leaders Review for six consecutive years, listed in the Bloomberg Gender Equality Index and ranked in the top 1500 companies on Sustainalytics.


We are committed to supporting the environment and sustainability, including ensuring our pension plan defaults to sustainable options and striving to be net zero by 2030.

Recognising great performance is a key part of our culture. Our Awards schemes recognise and reward the brilliant achievements of our people.

We have a truly flexible working environment with a wide range of flexible, hybrid and agile-working arrangements. Conversations about flexible working have always been - and will continue to be - actively encouraged here.

Our benefits and wellbeing package offers flexible benefits you can tailor to your own personal needs, including:

  • 25 days of holiday per year
  • with an option to buy/ sell upto 5 days
  • Pension, Life Assura

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