Claims Team Leader

7 days ago


Sheffield, Sheffield, United Kingdom Webhelp Full time

Job Advert

Are you ready to lead a team to success in the dynamic world of insurance claims? We're seeking a motivated and experienced individual to take on the role of Claims Team Leader.

As a pivotal member of our team, you'll actively support, lead and develop a team of Home Claims handlers, ensuring exceptional customer service and driving success.


What you will do in this role

  • Conduct monthly coaching sessions to foster growth and development
  • Listen to calls for recognition and improvement opportunities
  • Oversee the household claims process from first notification of loss to payment approval, ensuring efficiency and customer satisfaction
  • Create a positive team environment through praise and recognition
  • Manage escalations and resolve issues promptly
  • Analyse performance data to achieve KPIs and business success

Your experience and qualifications

  • Familiarity with insurance claims processing regulations
  • Demonstrable leadership and team management skills
  • Minimum 12 months' experience managing a claims handling team in a contact centre environment
  • Strong knowledge of household insurance policies, coverage and claims procedures
  • Proficiency in MS Office along with call handling, processes and systems
  • Track record of achieving KPIs and company standards

Job Reference:
UK02261

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