Commercial Account Handler

1 week ago

Basildon, Essex, United Kingdom Howden Insurance Brokers Ltd Full time

From the beginning, our goal has been to establish a unique independent business with a distinctive culture - one that is driven by its own employees.

At Howden, we have always emphasized the importance of attracting the most talented and entrepreneurial individuals, and this has been a key factor in our success.
People are drawn to Howden for various reasons, but what keeps them here is our exceptional culture. This is what distinguishes us and why we focus on nurturing and retaining the top talent in the industry. Whether you value work-life balance, career advancement, sustainability, or volunteering, at Howden you'll find like-minded individuals who are passionate about driving change.

Howden - Corporate & Commercial is currently seeking an Account Handler to assist their team in managing clients' insurance needs, handling general inquiries, renewals, mid-term adjustments, obtaining quotes, and invoicing premiums.

Working with our commercial clients, you should have a strong desire to deliver outstanding service.
This is a full-time permanent position based in our Lakeside office, with an expected onsite presence of 3 days per week on average.
You will also be required to visit our Maidstone office twice a month for team meetings.

About the Role:
- Help achieve client retention targets by delivering exceptional service.
- Collaborate with the Account Executive to devise a renewal strategy, attend client meetings when necessary, and address meeting action points.
- Conduct market analysis to secure the most competitive terms available.
- Obtain and present renewal terms to clients.
- Ensure timely collection of premiums in accordance with company procedures.
- Handle all client queries professionally and efficiently, both in writing and over the phone.
- Maintain accurate records on Acturis and utilize the diary system effectively.
- Generate precise and professional documentation using Howden templates.
- Process adjustments following procedures, including notifying insurers, issuing revised documentation, and collecting additional premiums.
- Actively promote products from other divisions.
- Collaborate with other branches and Group Resources as needed.

Requirements:
- Proficiency in all major classes of General Insurance and familiarity with the CII's Code of Ethics and GDPR.
- Minimum of 2 years' experience dealing with SME or commercial clients.

Skills:
- Strong technical insurance skills, assessed through regular in-house testing.
- Attention to detail and accuracy.
- Efficient work processing abilities.
- Ability to prioritize tasks and meet deadlines.
- Outstanding client service skills.
- Strong negotiation and brokering abilities.
- Excellent verbal and written communication skills.
- Capacity to gather and analyze client information.
- Ability to adapt communication to suit individual clients.
- Persuasion and influencing skills.

Qualifications:
- GCSEs (grades A-C) in Maths & English.
- Cert CII (desirable).
- Acturis (desirable).

Our Company:
At Howden, our primary focus has always been on people.

Founded in 1994 as local experts based in London, we have since expanded globally, maintaining our commitment to providing expert advice and insurance solutions to clients around the world.

With a team of 15,000 professionals worldwide and a partner network spanning over 100 territories, we have become the largest independent insurance broker globally.
Despite our growth, our core values remain unchanged from day one, reflecting our dedication to:
- Employee-ownership
- Aligned external investors
- Trust and integrity through friendships
- Expertise
- Independence
Our emphasis on prioritizing people has always been the cornerstone of Howden.

Our vision was to establish an independent business with a distinct culture, controlled by its employees - and this vision has come to fruition.

Through our employee ownership model, we have fostered a culture of collaboration and innovation, encouraging us to think bigger and challenge the status quo.

Our flat organizational structure and entrepreneurial ethos attract and empower top talent, enabling them to unleash their full potential.

When we invest in and develop exceptional talent, more follows, making us collectively stronger - a win for everyone.

Diversity & Inclusion:
At Howden, we believe that our people are our greatest asset and competitive advantage. Therefore, we treat our colleagues, candidates, clients, and partners with fairness, equality, and respect, irrespective of age, disability, race, religion, gender, sexual orientation, marital status, or family circumstances.

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