Customer Service Licensing Advisor

2 weeks ago


Warrington, Warrington, United Kingdom Ofcom Full time

Closing Date:
16/02/2024

Group:
Spectrum Group

Management Level:
Associate

Job Type:

Fixed Term (Fixed Term)

Job Description:

Team Overview

Purpose of the Role


This role provides the opportunity to support continuous improvement initiatives and projects, working cross functionally and across all levels with other areas of Spectrum including Policy, Assurance, Compliance and project teams.


Key responsibilities Contributing to Continuous Improvement activities and projects cross functionally, across all levels to help shape the future of Spectrum Licensing Services.

- Building robust working relationships with key internal and external stakeholders, supporting project teams with queries and clarifications and aiding resilience and continuous improvement activities- Skilled and confident working collaboratively with various teams across Spectrum Group including acting as a key contact between Policy and internal Project teams
- ensuring effective and robust knowledge of regulatory requirements are maintained to a high standard
  • Working closely with and alongside the Finance team to ensure accurate and timely billing for stakeholders and identifying and reporting any problems or issues
  • Using a number of bespoke systems to provide specific technical, regulatory, process and policy guidance with responsibility for maintaining accurate account information
  • Flexible, selfmotivated and adaptable in approach with an ability to prioritise tasks and act on own initiative, supporting with adhoc duties as and when requested
  • Demonstrates ownership of key workstreams whilst taking a flexible approach across all products and licence types to maximise performance across the Spectrum Licensing team
Skills, Knowledge and experienceAbility to build on and expand sector knowledge with a keenness to drive improvements by identifying problems and confidently sharing knowledge and ideas- Ability to translate complex information to a range of audiences- Experience of using systems such as Sharepoint and Salesforce is desirable, and a broad understanding of Ofcom's regulatory framework would be advantageous Must have strong interpersonal and communication skills and work effectively as part of a team, taking responsibility for effective and timely delivery of high-quality work- Effective conflict resolution skills and accuracy of recording customer information and complaints as part of a prescribed framework that feeds into business reports- Experience of identifying risks and concerns of non-compliant behaviour by stakeholders and escalating when necessary to Licensing Team Leader and Head of Licensing as appropriate

We champion flexible working patterns including job shares where we can. Discover more about working at Ofcom at

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