Customer Service Licensing Advisor
2 weeks ago
Closing Date:
16/02/2024
Group:
Spectrum Group
Management Level:
Associate
Job Type:
Fixed Term (Fixed Term)
Job Description:
Team Overview
Purpose of the Role
This role provides the opportunity to support continuous improvement initiatives and projects, working cross functionally and across all levels with other areas of Spectrum including Policy, Assurance, Compliance and project teams.
Key responsibilities Contributing to Continuous Improvement activities and projects cross functionally, across all levels to help shape the future of Spectrum Licensing Services.
- ensuring effective and robust knowledge of regulatory requirements are maintained to a high standard
- Working closely with and alongside the Finance team to ensure accurate and timely billing for stakeholders and identifying and reporting any problems or issues
- Using a number of bespoke systems to provide specific technical, regulatory, process and policy guidance with responsibility for maintaining accurate account information
- Flexible, selfmotivated and adaptable in approach with an ability to prioritise tasks and act on own initiative, supporting with adhoc duties as and when requested
- Demonstrates ownership of key workstreams whilst taking a flexible approach across all products and licence types to maximise performance across the Spectrum Licensing team
We champion flexible working patterns including job shares where we can. Discover more about working at Ofcom at
or by telephone on
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