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Operations Executive

3 months ago

Worcester, Worcestershire, United Kingdom Innovus Full time

Job Role:
Operations Manager (Asset Management)

Location:
Hybrid, Worcester
Hours: 35 hours per week, Monday to Friday

At Innovus we are committed to delivering market leading solutions and professional services and as a "Operations Manager (Asset Management)", you will be contributing to our vision to be recognised as the market leading provider of services to the UK's property sector.

We are proud to employ highly skilled, experienced and innovative people who deliver business expertise and service across the property industry.

Working on this important investor client contract, as Operations Manager you will be passionate about contributing to our vision by:

Working in conjunction with the Associate Directors, Head of Asset Management and the Building Surveyor to pro-actively manage major operational issues across the Aviva portfolio, to ensure that the landlord's obligations are effectively managed, and the Asset Manager's requirements are fully met.

Supporting the Associate Directors, Head of Asset Management and Asset Managers in monitoring key Managing Agent performance ensuring all assets are maintained safely and fully compliant with statutory requirements.

This role reports to the Head of Asset Management and has no line reports

Pro-actively managing operational issues (such as safety, structural, legal and key site relationships) ensuring that the landlord's obligations are effectively managed, and the Asset Manager's requirements are fully delivered.

~​Lead and support action plans and actively monitor key risks and corrective actions for the 'Top 10' developments in the portfolio.
~ Proactively manage contractors, consultants and other professional advisors to ensure they efficiently support the Asset Manager.
~ Acting as representative for the Asset Manager with ad-hoc issues as they arise between leaseholders, residents and managing agents.
~ Provide advice on buildings, projects and management issues to the Asset Management team as necessary.
~ Managing complaint escalations and performance concerns with any third-party Managing Agent performance.
~ To support other Asset Management activity as required

Preferably IRPM/RICS qualified with 5+ years management experience working with a complex property portfolio.
~ Confident, open and articulate communicator both orally and in writing; with exceptional relationship building skills.
~ Good knowledge of supporting clients in relation to operational and building safety in Multi-storey, Multi-occupied Residential Buildings.
~​We'll support you with all of the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages. In addition to the core benefits, we also offer a range of exclusive discounts on extra benefits to help you and your family make the most of your money, safeguard your future and look after your health.

Diversity and Inclusion

We're committed to promoting diversity at Innovus and recruit on merit. You may also be asked to complete verbal and numerical reasoning tests online.
Please note, due to our sector all roles are subject to an Enhanced DBS.

If you meet the criteria for the role, we'll be in touch to arrange a short telephone interview and our shortlist of candidates will be invited to attend a first interview with the hiring manager and another member of our team.

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