assistant general manager- northern market

2 weeks ago

Leeds, Leeds, United Kingdom Northern Monk Brew Co Full time
ASSISTANT GENERAL MANAGER- NORTHERN MARKET

Reports to : General Manager

Location : Leeds , The Northern Market

Hours : 37.5 hours per week

Salary : Dependent on experience

Closing date: 21st June 2024

THE COMPANY

Northern Monk is one of the fastest growing and highly regarded breweries in the UK. Born of the North, together we create the best beer experiences in the world, growing in stature as we grow in scale- Northern Market plays a key part in that. Set in a listed building in the heart of Leeds' historic civic quarter, The Northern Market creates an easily accessible route to our Great Northern products, all while offering a wide range of other drinks options to suit all palettes. The space is a celebration of all thing's hospitality, focused on collaboration and community. Our team are committed and hardworking, we take care of, and take time for both our colleagues and customers and we're proud of what we've achieved in The Northern Market.

JOB ROLE:

We are looking for a facilitating, organised and passionate person to join our growing team. This role reports to the General Manager and will work closely with the Bar supervisors. The key responsibilities are improving the level of service, hosting, and shift management. We are looking for someone who enjoys managing a team in a fast-paced environment, ensuring that the team are well supported and that the bar is equipped to create the best beer experiences in the world.

The successful candidate will be pioneering and facilitating and comfortable working remotely with our Head Office team. Strong interpersonal and communication skills are also important, as you will be working with other teams at Northern Monk. We're extremely proud of our craft and will be looking for applicants that share our enthusiasm and drive for quality. We offer the opportunity to progress professionally with access to internal and external training and the chance to attend some of the best beer events across the world.

DUTIES & RESPONSIBILITIES

The following outlines the roles and responsibilities of the post holder:

  • To manage booking enquiries and booking procedures.
  • To be directly responsibility for bar service, working alongside the team to provide an excellent level of service.
  • To work with the management team to both set and drive bar standards.
  • To take an active approach to ensuring the best possible customer experience.
  • To take responsibility of a company email address, with all emails being responded to within 48 hours of receipt.
  • To maintain a high level of organisation and cleanliness in The Northern Market, through audits and closedown checks.
  • Assist with all other areas of The Northern Market as required.
  • Proactively seek feedback from guests after their event.
  • Always provide superior customer service in person and via telephone calls and emails.
  • Attend and contribute to team meetings when required and share best practice with colleagues.
  • Be comfortable always representing the values and ethos of the company.

ABOUT YOU:

  • Motivate, organise and encourage teamwork.
  • Have amazing customer service.
  • Must be passionate about brand and achieving something incredible.
  • React quickly and positively to changing priorities.
  • Provide consistent and accurate updates to line manager regarding all areas of work.
  • Possess a positive attitude to a busy work environment and a willingness to work long or flexible hours when required.
  • Contribute to team effort by completing other tasks as needed.
  • Being a team player and contributing to the Monk values and ethos.
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