Head of Services

7 days ago

Gerrards Cross, Buckinghamshire, United Kingdom Causeway Technologies Full time

Head of Services
**Gerrard's Cross

We are ranked as the UK's #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle.

As the Head of Professional Services, you will be instrumental in guaranteeing the ongoing success and impact of our cutting-edge technology by leading the Services team.

This role extends beyond project management - It is a core element of our commitment to delivering exceptional value to clients and propelling revenue growth.

This key leadership position is indispensable to our company's success.

The selected person will lead a team of expert consultants and implementation specialists with multiple decades of experience in the construction and infrastructure business.

This team are regarded as highly valuable, with their domain and technical knowledge being important to customers success.

Through effective leadership, strategic thinking, and collaborative efforts, the Head of Professional Services will not only be responsible for driving revenue growth, chargeability & profit, but also be focused on partnering with Customer Success, Product, Support, and Sales to drive customer satisfaction and success.


If you are passionate about steering the success of innovative technology, driving revenue growth, helping your team succeed and progress, while focusing on client satisfaction through exceptional service delivery, we invite you to join us on this exciting journey.


Key Responsibilities

  • Managing the whole Services team across the Causeway Solution stack. Coach, support, and foster a highperformance environment.
  • Formulate and implement strategies aimed at optimizing service delivery and propelling revenue growth & chargeability within the organization.
  • Collaborate seamlessly with crossfunctional teams to ensure a unified approach and delivery of services that align with organizational objectives.
  • Create standardized playbooks, processes, and service packages to enhance operational efficiency and consistency.
  • Strike a balance between the profitability and growth goals of the Services team to drive sustainable success.
  • Head the achievement of key performance metrics, including revenue, utilization, and chargeability, to measure and enhance team effectiveness.
  • Cultivate a culture of innovation, collaboration, and accountability within the Services team to foster continuous improvement.
  • Build and nurture strong relationships with clients to understand their softwarerelated needs, expectations, and overall satisfaction with our services.
  • Act as the primary point of contact for key clients, addressing concerns, and ensuring a high level of client satisfaction.
  • Oversee the successful delivery of softwarerelated professional services, ensuring that projects are completed on time, within scope, and meet or exceed client requirements.
  • Collaborate with project teams to maintain a high standard of service quality, incorporating best practices in software development and implementation.
  • Identify opportunities for growth, new service offerings, and improvements to existing processes.
  • Accountable for the financial aspects of professional services, including budgeting, forecasting, and ensuring the profitability of client engagements.
  • Identify and mitigate risks associated with software service delivery, ensuring compliance with industry standards and regulations.
  • Collaborate with crossfunctional teams, including sales, marketing, and product development, to ensure a coordinated approach to client engagement and satisfaction.
  • Implement processes for continuous improvement, staying abreast of software industry trends, and introducing innovative practices to enhance service delivery.
  • Effectively communicate with internal and external stakeholders, providing regular updates on project status, addressing concerns, and fostering positive relationships.

Qualifications and Skills

  • Bachelor's or Master's degree (preferable but not essential)
  • Proven experience in a services leadership role within a multi product software technology company
  • Excellent leadership, communication, and interpersonal skills.
  • Strategic thinker with a resultsoriented mindset.
  • Data Driven with a proven track record in hitting/exceeding targets.
  • Track record in standardizing professional services that compliment SaaS products in 'high growth' mode (ie understand balance of growing ARS as well as ARR)
  • Proven experience in increasing CSAT and Customer NPS
  • Created playbooks, pricing bundles and packages that are effective for customer and sales to consume.
  • Win 'hearts and minds' of sales team to sell services and understand its value

What you get from us
If you're looking to build an exceptional career with an award-winning company you've come to the right place. We believe everyone at Causeway has a v

  • Head of Modern Foreign Languages

    3 weeks ago

    Gerrards Cross, Buckinghamshire, United Kingdom St Mary's School Full time

    We are looking to appoint an enthusiastic and inspirational Head of Modern Foreign Languages with energy, vision and a commitment to innovation. The successful candidate will join our thriving and successful languages department from September 2024. The successful candidate will lead a department of committed, enthusiastic teachers who are passionate about...

  • Head of Modern Foreign Languages

    2 months ago

    Gerrards Cross, Buckinghamshire, United Kingdom St Mary's School Full time

    We are looking to appoint an enthusiastic and inspirational Head of Modern Foreign Languages with energy, vision and a commitment to innovation. The successful candidate will join our thriving and successful languages department from September 2024. The successful candidate will lead a department of committed, enthusiastic teachers who are passionate about...

  • PR & Communications Executive TEMP

    7 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom Rhone Products UK Full time

    Patek Philippe is the last family-owned independent Genevan Watch Manufacturer.We are currently recruiting to fill the following full-time vacancy in our UK Head Office in Chalfont St Peter, BuckinghamshirePR and Communications ExecutiveTEMPORARY For a period of up to 12 months(Full time, office based)You will work within our busy PR & Communications...

  • Linguistic Revisor

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    Linguistic Revisor - French and German into English French and German into English - Linguistic Revisors We currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. We are looking for high-calibre graduate linguists with a variety of language and degree...

  • Linguistic Revisor

    7 days ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    French and German into English - Linguistic Revisors We currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. We are looking for high-calibre graduate linguists with a variety of language and degree combinations. We are recruiting for graduate linguists with...

  • Linguistic Revisor

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    French and German into English - Linguistic RevisorsWe currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. We are looking for high-calibre graduate linguists with a variety of language and degree combinations.We are recruiting for graduate linguists with French...

  • Massage Therapist

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom Purple star gx Full time

    Massage therapistPurple star gx is a small business focused on delivering professional services in a customer-centric and rewarding environment.We now have a number of exciting opportunities for experienced massage therapists, in both part time and full-time positions. We are seeking professional individuals, to join our team of experienced massage...

  • Linguistic Revisor

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    French and German into English - Linguistic Revisors We currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. Peter, Buckinghamshire. We are looking for high-calibre graduate linguists with a variety of language and degree combinations. We are recruiting for...

  • Linguistic Revisor

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    French and German into English - Linguistic RevisorsWe currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. Peter, Buckinghamshire. We are looking for high-calibre graduate linguists with a variety of language and degree combinations.We are recruiting for...

  • Linguistic Revisor

    1 week ago

    Gerrards Cross, Buckinghamshire, United Kingdom RWS Group Full time

    French and German into English - Linguistic RevisorsWe currently have vacancies for full-time Linguistic Revisors within our Intellectual Property Services division based at our Head Office in Chalfont St. Peter, Buckinghamshire. We are looking for high-calibre graduate linguists with a variety of language and degree combinations.We are recruiting for...

  • Head of Services

    6 days ago

    Gerrards Cross, United Kingdom Causeway Technologies Full time

    **Head of Services** **Gerrard’s Cross We are ranked as the UK’s #1 construction specific software player and our mission is simple; to provide market leading end-to-end software solutions to the construction and construction like industries across the entire build life cycle. As the Head of Professional Services, you will be instrumental in...

  • Head Housekeeper

    2 weeks ago

    Gerrards Cross, United Kingdom The Bull Hotel Full time

    **Head Housekeeper**: 33000 A peaceful four star hotel in Gerrards Cross in Buckinghamshire, the Bull Hotel offers 147 comfortable bedrooms, a restaurant and bar, and flexible event suites for all types of functions. Opened in 1688 as a coaching inn, the picturesque hotel combines warm British hospitality with modern comforts. Located in the countryside....

  • Head Receptionist

    4 days ago

    Gerrards Cross, United Kingdom The Bull Hotel Full time

    **Head Receptionist**: Competative A peaceful four star hotel in Gerrards Cross in Buckinghamshire, the Bull Hotel offers 147 comfortable bedrooms, a restaurant and bar, and flexible event suites for all types of functions. Opened in 1688 as a coaching inn, the picturesque hotel combines warm British hospitality with modern comforts. Located in the...

  • Head Housekeeper

    4 weeks ago

    Gerrards Cross, United Kingdom Maria Mallaband Care Group Full time

    **About the Role**: We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role. As a Head Housekeeper for Maria Mallaband, you'll value kindness above all. Because it drives every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person...

  • Head Barista

    1 month ago

    Gerrards Cross, United Kingdom Gail's Bakery Full time

    Head Barista - Gerrards CrossIf the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!Our Head Baristas demonstrate real passion to join our GAIL's family and for training and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Head Barista

    4 weeks ago

    Gerrards Cross, United Kingdom Gail's Bakery Full time

    Head Barista - Gerrards CrossIf the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!Our Head Baristas demonstrate real passion to join our GAIL's family and for training and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Head Barista

    3 weeks ago

    Gerrards Cross, United Kingdom Gail's Bakery Full time

    Head Barista - Gerrards CrossIf the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!Our Head Baristas demonstrate real passion to join our GAIL's family and for training and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Head Barista

    3 weeks ago

    Gerrards Cross, United Kingdom Gail's Bakery Full time

    Head Barista - Gerrards CrossIf the smell of fresh coffee beans roasting awakens your senses and you always work with a smile, then please read on!Our Head Baristas demonstrate real passion to join our GAIL's family and for training and developing others. You should be motivated by taking charge and want to be a positive role model. With no day being the...

  • Head of Client Services

    1 week ago

    Gerrards Cross, United Kingdom BFBS Full time

    BFBS Creative is a Creative Agency with a difference. We are content creators and strategic campaigners who thrive off providing creative solutions for our clients’ communications challenges. We do work with purpose and variety, some even award-winning. We primarily work with the UK Government, Armed Forces, and charities to deliver strategic communication...

  • Assistant to The Bursar and Head of Prep

    1 week ago

    Gerrards Cross, United Kingdom St Mary's School Full time

    **The Role - Assistant to the Bursar and Head of Prep** St Mary’s School is looking for an experienced Administrator to support the school Bursar and the Prep Department. This is a varied role and will give you the opportunity to work across two different departments. We are looking for an enthusiastic and self-motivated The Assistant to the Bursar and...

  • HR Shared Services Team Lead

    4 weeks ago

    Gerrards Cross, United Kingdom EV Cargo Full time

    **THE ROLE**: **Shared Services Team Leader** Reporting into the Head of People Services you will work as part of a team and be responsible for the day-today management of our Shared Services Administrators. You will work to develop and maintain people administration processes ensuring consistency andquality. **THE SALARY**: Starting salary up to £32,000...

  • Group Leader

    2 weeks ago

    Gerrards Cross, United Kingdom Camp Beaumont Full time

    **Looking for a holiday job?** **Camp Beaumont is growing! So come and join us on our exciting journey...** Are you looking to get paid whilst having fun during the holidays? We run day camps for children between the ages of 3 - 14 around London, Surrey, Kent, Hertfordshire, Berkshire and Buckinghamshire. These camps operate weekdays only between 8am and...

  • Head Chef

    1 month ago

    Gerrards Cross, United Kingdom Maria Mallaband Care Group Full time

    We are only able to accept applicants who have the right to work in the UK and live within a commutable distance to the location of the job role. The Chef must be reliable and fully competent in all aspects of kitchen duties and be able to produce a variety of menus, including catering for special dietary needs, whilst not exceeding the...

  • Head of Compliance

    2 months ago

    Gerrards Cross, United Kingdom Stonebridge Contracting Full time

    The Stonebridge business was established in 2017. There are two companies within the group: Stonebridge Contracting, an outsourced service provider specialising in logístical and project management services to the construction and rail sectors, and Stonebridge Payment Solutions, our umbrella company. Stonebridge are looking for an experienced Compliance...

  • Head of Compliance

    3 weeks ago

    Gerrards Cross, United Kingdom Stonebridge Contracting Full time

    The Stonebridge business was established in 2017. There are two companies within the group: Stonebridge Contracting, an outsourced service provider specialising in logístical and project management services to the construction and rail sectors, and Stonebridge Payment Solutions, our umbrella company. Stonebridge are looking for an experienced Compliance...

  • Business Administrator

    3 weeks ago

    Gerrards Cross, United Kingdom Maria Mallaband Care Group Full time

    **About the Role**: We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role. If you are an experienced Administrator with great communication skills, have a bubbly personality, emanate warmth and professionalism and want to work with a great team, then this role will...

  • Account Executive/Account Director

    2 months ago

    Gerrards Cross, Buckinghamshire, United Kingdom Clark James Head Office Full time

    Hybrid working after 6 months A long established Commercial Broker in the Insurance industry are looking for a top drawer Commercial Insurance professional (YOU MUST have the relevant experience) for a role servicing an existing book of Commercial and Corporate clients and helping to bring in new ones. You’ll be driven, hardworking and business focussed,...

  • Content Delivery Editor

    2 weeks ago

    Gerrards Cross, United Kingdom BFBS Full time

    BFBS TV is an unrivalled mix of current UK entertainment and top-flight sport specially compiled for British Forces communities posted overseas. We work with major broadcasters, platform operators and rights owners at national and global level to deliver a unique service across multiple platforms on land and at sea. Reporting to the Head of Content...

  • Welfare Officer

    4 weeks ago

    Gerrards Cross, United Kingdom Thorpe House School Full time

    The position of Welfare Officer Health & Safety Supervise the medical room (including care of sick, injured and distressed individuals until better and further care can be arranged with parents / hospital etc, safe management, storage and administration of medication.) To support pupil and staff wellbeing. Review, monitor and record the health status of...

  • Sous Chef

    1 month ago

    Gerrards Cross, United Kingdom Everyman Full time

    Sous Chef SOUS CHEF, EVERYMAN GERRARDS CROSS I’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE. Lights. Camera. ACTION! Do you want to be part of the revolution that’s redefining cinema? We’re opening up auditions for a Sous Chef to help us deliver the consistent high-quality experience that Everyman has become famous for. This is a...