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Customer Service Advisor
3 months ago
Duties:
- Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
- Perform and document regular inspections of residents flats
- Distributing post and managing student parcel pick up system
- Collaborate with other departments to ensure timely resolution of customer concerns
- Front of house and reception duties
- Follow company policies and procedures to ensure customer satisfaction
Experience:
- Previous experience in a face to face customer service role preferred
- Excellent verbal and written communication skills
- Strong problemsolving abilities and attention to detail
- Ability to multitask and prioritise
- Proficient in using customer service software, and Microsoft Office Suite
- Ability to remain calm and composed during challenging situations
Pay:
From £23,000.00 per year
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location:
In person