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Community Administrator

3 months ago

Liskeard, Cornwall, United Kingdom Cornwall Partnership NHS Foundation Trust Full time
We are seeking an enthusiastic and experienced administrator whose primary function will be to support the clinical Therapy teams.

The East Integrated Rehab Team consists of several teams including Liskeard and Launceston Inpatient Therapy Teams, East Community Rehabilitation Team and East Community Orthopaedic Service Team.


The role will include the management of referrals from entry into the team through to discharge and interacting with patients, carers and other Health and Social Care professionals.

Also inputting to a range of patient and staff electronic systems, monitoring of staff Lone Working and scanning, typing and filing of documents.


Support to the team will include inputting to rosters, monitoring and maintaining registers and databases and ordering of daily living equipment via the Clinical Equipment Loan Service system.

There is an element of patient facing contact mainly via the telephone but on occasions patients may report to reception and need to be seen.


Essential skills and knowledge required for this role include the ability to prioritise and complete tasks to urgent deadlines and be accurate and competent across the range of Microsoft packages.

The successful applicant will be articulate and have a keen eye for detail. Ability to maintain patient and staff confidentiality is an essential aspect of this role. Applicants should be compassionate and enjoy working within a team.

  • Managing referrals to the team via electronic systems and clincial record keeping systems
  • Arranging meetings, preparing agenda, venues and refreshments. Note taking and distributing papers
  • Booking training
  • Assist with HR, Workforce and recruitment paperwork
  • Act as first point of contact for telephone and face to face enquiries by patients, their relatives and carers, health and social care professionals, referrers and the general public
  • Photocopying various documentation
  • Answer telephone, deal with enquiries, direct as appropriate, take accurate messages and forward to relevant person/department
  • Sorting of incoming mail and distributing to addressed department / individual
We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us.

As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals.

Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Just over 532,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.


For full information of the roles and responsibilities of this role, please see the attached job description and person specification.