Child Maintenance Service Caseworker

1 week ago

Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time

Details:

Reference number:

Salary:

- £24,273
  • National: £24,273
    Job grade:
  • Administrative Officer
    Contract type:
  • Permanent
    Business area:
  • DWP
  • Service Excellence
  • Child Maintenance Group
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 25Contents
Location

About the job

Benefits:

Things you need to know

Location

  • Parklands, Callendar Boulevard, FalkirkAbout the job

Job summary:

Are you an exceptional communicator? Are you passionate about delivering outstanding customer service? Do you enjoy helping others?

If this sounds like you, then we would love to hear from you
This is a fantastic opportunity to begin an exciting and fulfilling career. We offer flexibility with a work life balance alongside challenge and opportunity. This could be the first step in your Civil Service career.

Job description:


As the UK government's largest public service provider, DWP support people into work, help disabled people live more independent lives, improve housing and address homelessness, provide the financial foundation for a secure old age through the State Pension, and ensure children of separated parents have more opportunity to fulfil their potential through a better child maintenance system.

CMS are a crucial part of DWP.

We are responsible for all aspects of child maintenance in Great Britain and our objective is to get money to children, we do this through promoting financial responsibility, encouraging and supporting private maintenance arrangements and through the provision of a statutory maintenance service.

Our caseworkers are key to the success of CMS. You will play a pivotal role in realising our objective of getting money to children.

As part of a supportive and welcoming team, you will provide excellent customer service in a fast-paced service centre and telephony environment, supporting separated families and securing children's futures.


What will I be doing?

  • You will have frequent direct contact with our customers and other organisations, mostly by telephone
  • You will be resilient and remain professional in what can sometimes be a challenging environment
  • You will obtain information from a variety of sources to make accurate decisions on liability to pay child maintenance
  • You will negotiate child maintenance arrangements and payments with customers
  • You will secure payments and clearly advise the consequences of nonpayment
  • You will take payment enforcement actions where appropriate

Person specification:

What are we looking for?

  • Enthusiastic people with great communication skills, who are passionate about delivering excellent customer service
  • People who are resilient, calm and levelheaded. Sometimes difficult conversations with our customers are needed, and we need you to be able to successfully resolve queries in what can be difficult and sensitive situations
  • People who are hardworking, who can manage a personal workload and also be great team players
  • People who can gather and understand sometimes complex information to make decisions
  • Digitally competent people who can use digital systems to keep accurate records and notes of any actions

Essential Criteria

  • Excellent communication skills
  • Exceptional customer service skills
  • Effective decision making skills

Behaviours:

We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Managing a Quality Service
  • Making Effective Decisions
  • Delivering at Pace

Benefits:

Becoming a Civil Servant and being part of our brilliant Civil Service you will have access to an abundance of fantastic benefits, including:

  • Generous holiday allowance of 23 or 25 days for new starters dependent on grade based on full-time work pattern, which increases to 30 days over time, in addition to public/bank holidays
  • An attractive pension Civil Service pension with an average employer contribution of over 26%
  • Flexible working options, including fulltime, parttime, flexitime and hybrid working for some roles
  • A culture encouraging inclusivity and diversity with a range of local and national employee networks
  • A host of packages to support wellbeing and a healthy work/life balance
  • Learning and development tailored to your role
This is just a snapshot of some of the benefits if you join our brilliant Civil Service. To read about our full range of amazing benefits, visit thinking of joining the civil service.

Working Arrangements

Whether you're looking for part time or full time hours, we offer a variety of working patterns to suit your lifestyle.


You can choose to be contracted to work part-time or full-time hours within our standard operating hours, which are Monday to Friday 7:45am to 8pm and Saturday 8.45am to 5pm.

Full time employees will be contracted to work 37 hours per week (42 hours incl

  • Service Administrator

    3 days ago

    Falkirk, Falkirk, United Kingdom Aberlour Child Care Trust Full time

    Service Administrator Aberlour Falkirk Services 28 hours per week Salary £24,180 per annum pro rata (Equivalent to £18,054 per annum for the hours of this post) About Aberlour Falkirk Services Aberlour works in partnership with the local authority and other partners to support Children and Families across the Falkirk area. Providing a range of services...

  • Child and Family Worker, Primary Years

    1 week ago

    Falkirk, Falkirk, United Kingdom Aberlour Childcare Full time

    Child and Family Worker, Primary YearsFamily SupportFALKIRKFixed Term, 37.5 hours per week, £26,603 per annum,We are holding an open evening within Tesco Café, Central Retail Park, Falkirk on Thursday 18th May pmAbout Primary Years Outreach ServiceAberlour's Primary Years' Service is a new service working with children aged years of age. The service aims...

  • Family Support Worker

    1 week ago

    Falkirk, Falkirk, United Kingdom ARCHER RESOURCING LTD Full time

    Archer Resourcing have a great new Family Support Worker position available in FalkirkThe team in Falkirk are seeking to recruit a passionate individual who is dedicated to providing adequate guidance to families in need of emotional support. You will be working in partnership with children and their families to address any issues that theymay have that...

  • Cms Administrative Officer

    1 week ago

    Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time

    Details:Reference number:Salary:- £21,688 Salary will increase from 1st April 2023 to £22,845Job grade: Administrative OfficerContract type: PermanentBusiness area: DWP Service Excellence Child Maintenance GroupType of role: Operational DeliveryWorking pattern: Flexible working, Fulltime, Job share, ParttimeNumber of jobs available:40ContentsLocationAbout...

  • Maintenance Technician Fitter

    4 weeks ago

    Falkirk, Falkirk, United Kingdom Red Kite Recruitment Group Full time

    Maintenance Technician Fitter - Plant Hire An exciting opportunity has arisen due to expansion within our clients maintenance division. We are seeking experienced plant fitters and maintenance technicians to join our team in the Falkirk area. Your role will involve servicing, maintaining, and repairing plant equipment to ensure minimal downtime on site. ...

  • Maintenance Technician Fitter

    1 week ago

    Falkirk, Falkirk, United Kingdom Red Kite Recruitment Group Full time

    Maintenance Technician Fitter - Plant Hire An exciting opportunity has arisen due to expansion within our clients maintenance division. We are seeking experienced plant fitters and maintenance technicians to join our team in the Falkirk area. Your role will involve servicing, maintaining, and repairing plant equipment to ensure minimal downtime on site. ...

  • Maintenance Technician Fitter

    1 month ago

    Falkirk, Falkirk, United Kingdom Red Kite Recruitment Group Full time

    Maintenance Technician Fitter - Plant Hire An exciting opportunity has arisen due to expansion within our clients maintenance division. We are seeking experienced plant fitters and maintenance technicians to join our team in the Falkirk area. Your role will involve servicing, maintaining, and repairing plant equipment to ensure minimal downtime on site. ...

  • Maintenance Plumber

    1 week ago

    Falkirk, Falkirk, United Kingdom Blueprint Recruitment Limited Full time

    Salary:- £ PAYE Hols + PensionStart Date: 17/12/2023Location: FalkirkSector: Mechanical ElectricalDiscipline: PlumberEmployment Type: TemporaryDuration: 13 weeks+New job in Falkirk for a maintenance Plumber immediate start available if you have a Basic Disclosure.£17 p/h PAYE | Static role, no travelling | Temp | Paid Weekly.About your new role:We are...

  • Dwp Executive Officer

    1 week ago

    Falkirk, Falkirk, United Kingdom Department for Work and Pensions Full time

    Details:Reference number:Salary:- £28,117Job grade: Executive Officer EO NationalContract type: PermanentType of role: Operational DeliveryWorking pattern: Fulltime, Parttime, Part YearNumber of jobs available:5ContentsLocationAbout the jobBenefits:Things you need to knowLocation FalkirkAbout the jobJob summary:About the jobThe Department for Work and...

  • Property Maintenance Administrator

    1 week ago

    Falkirk, Falkirk, United Kingdom Link Group Limited Full time

    Property Maintenance Administrator - Planned MaintenancePlanned Maintenance, C~urb£28,174.00 to £35,804.00 per annum pro rata (dependent on skills & experience)Contract Term: Fixed term for 10 months to cover an internal secondment.Hours of work: 28 hours per week Monday to ThursdayThe RoleAt Link, people are at the heart of everything we do. Our people...

  • Electrical Maintenance Craftsperson

    1 week ago

    Falkirk, Falkirk, United Kingdom NHS Scotland Full time

    A vacancy has arisen for an Electrical Maintenance Craftsperson. Reporting to the Estates Engineering Supervisor, the Electrical Maintenance Craftsperson will be part of the Facilities & Infrastructure Directorate's multi skilled team working within the Estates Services Department.The post holder will assist in providing a day-to-day statutory, planned and...

  • Maintenance Craft Assistant

    1 week ago

    Falkirk, Falkirk, United Kingdom NHS Scotland Full time

    A vacancy has arisen for a Maintenance Craft Assistant. Reporting to the Estates Engineering Supervisor, the Maintenance Craft Assistant will be part of the Facilities & Infrastructure Directorate's multi skilled team working within the Estates Services Department.The post holder will assist in providing a day-to-day planned and reactive semi-skilled...

  • Maintenance Operative/handyperson

    1 week ago

    Falkirk, Falkirk, United Kingdom Blueprint Recruitment Limited Full time

    Salary:- £ PAYE Paid holidays + pensionStart Date: 19/02/2024Location: FalkirkSector: Mechanical ElectricalDiscipline: Maintenance operativeEmployment Type: TemporaryDuration:- tbcNew Job for a Maintenance Operative / handyman in Falkirk FK2, Scotland.Long term temp to perm | no travelling, work from one location | Paid weeklyAbout your new Maintenance...

  • Ground Maintenance Operative

    1 week ago

    Falkirk, Falkirk, United Kingdom Parkwood Holdings Limited Full time

    Grounds Maintenance Operative | FalkirkSalary £12.00 per hour including bonusFixed Term Contract - Full and Part Time PositionsInterview date: Interviews will be ongoing - apply as soon as possibleThis is an exciting time to join our team in the summer months. Do you enjoy working outdoors and have an interest in gardening? Are you enthusiastic and...

  • Ground Maintenance Operative

    3 weeks ago

    Falkirk, Falkirk, United Kingdom Parkwood Holdings Limited Full time

    Grounds Maintenance Operative | FalkirkSalary £12.00 per hour including bonusFixed Term Contract - Full and Part Time PositionsInterview date: Interviews will be ongoing - apply as soon as possibleThis is an exciting time to join our team in the summer months. Do you enjoy working outdoors and have an interest in gardening? Are you enthusiastic and...

  • Driver and Depot Maintenance

    1 week ago

    Falkirk, Falkirk, United Kingdom Scania Full time

    Driver and Depot MaintenanceLocation: FalkirkSalary starting from £26,000Working Hours: Monday - Friday 07:00 - 15:30Scania is looking for a proactive individual to fill the position of Driver and Depot Maintenance. The main responsibility of this role is to assist in the general cleanliness and maintenance of the workshop, depot, yard, and parking...

  • Substance Use and Recovery Case Worker

    1 week ago

    Falkirk, Falkirk, United Kingdom NHS Scotland Full time

    An exciting opportunity has arisen for a skilled and experienced Substance Use and Recovery Caseworker initially based within NHS Forth Valley prisons, to work within the Substance Use and Recovery Team (SRT) who can demonstrate a commitment to providing high quality services to vulnerable offenders.As such you will bring a range of experience, delivering...

  • Ground Maintenance Team Leader

    3 weeks ago

    Falkirk, Falkirk, United Kingdom Parkwood Holdings Limited Full time

    Team Leader Leader Grounds Maintenance | FalkirkSalary £13.00 per hour including bonusFull and Part Time Positions Are you a Leader? Are you Proactive? Are you Results-Driven?If you identify with the above, this role was made for youAt Glendale, we have great opportunities for Team Leader positions to support the management team in the day to day delivery...

  • Customer Service Administrator

    1 week ago

    Falkirk, Falkirk, United Kingdom CALA Group Full time

    About The Role:We are looking to recruit a Customer Service Administrator to join the team based in our Falkirk office. This role will involve a blend of office and home working. Reporting to the Customer Service Manager, your main responsibility is to ensure customer satisfaction is achieved and provide a high level of administration support. You will be...

  • Night Service Advisor

    1 week ago

    Falkirk, Falkirk, United Kingdom C-urb 6 Limited Full time

    Location: This post is based at Link's Falkirk office. However, hybrid working is available with this role.Hour of Work: 35 per week, Monday to Friday.Link is looking for a Senior Property Services Officer who will manage the Property Services team within C~urb Property Maintenance, in the provision of technical support and associated services across the...