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Multi Services Assistant

3 months ago

Leeds, Leeds, United Kingdom Williams Lea Full time
Multi Services Assistant

Job title:
Multi Services Assistant

Salary:
£22,000 per annum plus company benefits

Location:
Leeds, LS1 2HJ

Contract:
Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 1 hours unpaid lunch break, shifts will be rotational either 8am-4:30pm or 9:30am-6pm, break times vary between 12pm and 2pm

Work model:
Fully onsite due to nature of the role

Williams Lea seeks a Multi Services Assistant to join our team

Williams Lea is the leading global provider of skilled business-critical support services to financial, legal and professional services firms.

Sound good so far? Then this is the perfect position for you and you are just the individual that we are looking for

Purpose of role


The Multi Services Assistant will work as part of a team to provide the highest level of customer service to our clients and support to the Team Leader and Business Services Manager.

Whilst the list of tasks in this document is not exhaustive, the Multi Services Assistant may cover any combination of the tasks set out below.


The Multi Services Assistant will provide excellent customer service to our clients, performing all operations requested by a customer without direct supervision.

This role will cover a number of our service areas and will require a high level of multi-skilling.

Key responsibilities

Your remit will include but is not limited to:

  • Promptly and efficiently deal with telephone calls
  • Deal with any other reception or switchboard duties as required
  • Setting up of meeting rooms for internal and external events
  • Completing filing / efiling in line with departmental processes and protocols
  • All aspects of reprographics i.e. scanning, printing, photocopying
  • Processing of incoming and outgoing post
  • A variety of digital related tasks
  • Extensive use of software packages
  • Reporting and involvement of any facilities related on site issues
  • Responsible for ensuring the office is secured overnight
  • Involvement in a variety of office projects
  • Managing and monitoring access control for the office
  • Respond to emergencies to provide necessary assistance to colleagues, contractors and visitors
  • Be part of the 'on call' team for out of hours emergencies
  • Car park control
  • Managing and supervising of contractors on site
  • Greeting visitors in line with client and Intelligent Office standards
  • Reception duties in line with client and Intelligent Office standards
Personal attributes

  • Experience of working in a corporate environment
  • Experience working on Microsoft Office programmes
  • Excellent customer service skills, confident in liaising with Clients and strong communication skills
  • Clientfocused approach to service provision through personal commitment to their business
  • Strong attention to detail and a critical eye for accuracy, with a 'right first time' attitude
  • Ability to work under pressure within tight deadlines with flexible approach
  • Good prioritisation skills
  • Continual improvement mentality, open and receptive to feedback
  • Build and grow relationships with key Clients and service users
  • Ownership for work produced in terms of the final product e.g. consistency, accuracy and quality
  • High level of professionalism
  • Ability to work well as part of a team of diverse individuals
  • Use of initiative and able to work proactively
  • Positive adaption to process change
  • Awareness and understanding of importance of client perception

The Package:
Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay.

Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis.

You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects.