IT Infrastructure Specialist

2 weeks ago


Camden Area, Greater London, United Kingdom Birlasoft Full time

About Birlasoft Ltd.nBirlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem.

Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified


CK Birla Group , Birlasoft with its 12,500+ professionals, is committed to continuing the Group's 161-year heritage of building sustainable communities.


This role is critical for ensuring that the IT infrastructure operates smoothly and efficiently, supporting both local and remote teams.

The candidate is expected to have a deep understanding of IT fundamentals, including hardware, software, networking, and security protocols, as well as a proficiency in supporting

Apple products.

Key Responsibilities:

nProvide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams.nCoordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance.nManage IT asset lifecycle from procurement to disposal, including inventory tracking and compliance.nSupport corporate communications by providing reliable audio-video services for meetings and events.nDemonstrate expertise in network fundamentals (DHCP, DNS, IP addressing) and authentication systems, including proficiency with corporate Active Directory.nOversee security measures, including compliance with security policies, managing Windows security patches, and conducting audits.nEnsure data integrity through effective backup and restoration procedures.nWork collaboratively across teams for server and network device configuration/troubleshooting.nLiaise with vendors for timely resolution of hardware issues.nImplement and adhere to ITIL-based processes for incident, service request, change, and problem management.nProvide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols.


Skill Requirements:

nExceptional communication skills in English, with the ability to explain complex IT concepts in simple terms.nProficient in Cisco networking, Polycom devices, and Apple product support.nFamiliarity with ITIL framework and processes.nCertifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.

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