Administrative Support

1 week ago

York, York City, United Kingdom MyHealth Full time

POST Administrative Support

JURISDICTION HUB & Reception

RESPONSIBLE TO:
Team Leader / Operations Manager

POSITION IN ORGANISATIONAL STRUCTURE
Responsible and accountable to the appropriate Team Leader and Operations Manager.

MAIN
ACCOUNTABILITIES

JOB PURPOSE HUB


To participate in the administrative function necessary to provide excellent medical care for patients and to contribute to the Practice goal of delivering the _best _customer service to our patients.

To work in a team across the range of reception functions and work in co-operation with existing staff and management to gain an insight into Practice policies and procedures.

The highest levels of confidentiality must always be maintained.

MAIN DUTIES


Responsible for providing the 'Best' Customer Service to patients and clinicians and to ensure the effective running of the service.

The role requirements are as follows, but are not limited to these points only and may be amended or new items added at the request of your Team Leader and Management:

  • Management of the patients medical record and support the medical staff in undertaking necessary actions
  • Using clinical software to navigate patients to the right care
  • Action and complete tasks in emis workflow appropriately and efficiently
  • Liaising with team members and other healthcare professionals
  • Making phone calls to patients as required i.e. appointment bookings
  • Providing holiday cover for PST Support Role (branch boxes, scanning, mail)
  • Inputting data to the patients record in accordance with guidance
  • Dealing with all enquiries flowed to the Hub and Secretary team in professional and appropriate manner.
  • Filing, archiving and appropriate storage of patients records and other confidential information
  • All other tasks associated with Health Care administration
  • To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
  • To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
  • To assist the Team Leader and Operations Manager with all clerical and administrative duties as required.
  • To receive and dispatch mail and carry out any actions as requested by doctors.
  • Such other duties as may reasonably be delegated.

COMPETENCIES

BACKGROUND SKETCH:

  • Excellent team player
  • Fit and healthy
  • Excellent personal presentation
  • Excellent customer service skills
  • Self-Starter and ability to work autonomously
  • Emotional maturity and stability
  • Must be standards driven and detailorientated with the ability to organise and plan ahead.
  • Must have the ability to multitask, and make sound decisions in fastpaced environment.
  • Ability to cope with change and/or conflicting demands
  • Articulate good spoken and written English
  • Ability to communicate well at all levels (internally and externally)
  • Flexibility in working hours
  • Good personal time management and priority setting
  • Work well under pressure
  • Must be courteous and focused on providing a consistently high standard of customer service.
  • High attention to detail
  • Excellent administrative skills
  • Creativity and innovation

MEASUREMENTS:

  • Achievement of key tasks as agreed during Performance/Competence Review
  • Customer feedback

BEHAVIOURS
-
Team Work: Work effectively within a team through a willingness to proactively support and assist their peers, in doing so, contributing to collective team goals
-
Can-Do Attitude: Ability to react to and face challenges or setbacks in a positive manner with a commitment to continuous improvement of their own skills and behaviours and also of the service
-
Customer Service: Ability to remain focussed on providing and continuously improving an excellent internal and external customer service
-
Confidentiality: Ability to exercise and adhere to the Practice confidentiality policies
-
Work Prioritisation: Ability to organise, prioritise and manage your own work demands by assessing levels of urgency and importance.

  • Administrators are required to put
    our patients wishing to contact the practice first at all times
-
Autonomous: Ability to work independently by making informed decisions and exercising appropriate initiative when faced with a new situation / problem. Whilst also having the ability to recognise when a problem / issue should be escalated because it falls outside of the scope of the role.

SKILLS

  • First Class 'Communication Skills':
a. Able to calmly, professionally and speedily
identify the needs of the patient / internal customer

i.e. Ability to gather the necessary information from the patient in potentially complex / emotive circumstances, in a speedy and professional manner

b. To be able to, professionally and speedily **d

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