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Application Support Analyst
3 months ago
Are you looking for a rewarding career in law, with a fresh, innovative law firm determined to do things differently?
Do you want to work within one of Britain's fastest growing companies?
Why work for us...
We believe that dedicated and hard-working people should be paid fairly. We also know that whilst money is not everyone's motivator, the remuneration package is still an important factor when choosing where you want to build your career. In addition to your basic package, you will receive:
Company sick pay 25 days of holiday leave, plus bank holidays and the option to purchase additional holiday leave Free access, for you and your immediate family to our Team member's benefits which includes access to GPs, mental health practitioner, nutritionists, retail discounts, legal advice lines, and more.We are looking for people who want a career and who aim to be the best in their field. That is why we support our team with their continued professional development whether that is through bespoke in-house training, through to sponsorship for externally recognised training and qualifications.
Not only is the package you receive important, so are the workplace facilities you will use daily. We have modern offices with an onsite subsidised bistro, a break room with pool and foosball tables along with a TV. We have free tea and coffee at the coffee bars around the office and bowls of fruit throughout. Free parking at the office is also available for all team members.
What you will be doing...
As a Paralegal in our firm, you will benefit from a 3-month training program covering all the technical skills and knowledge you need. You will have dedicated training and support on our case management and telephony systems, along with in-depth training in Landlord & Tenant Law.
You will be responsible for your own portfolio of clients ensuring they receive a market leading service with the customer at the heart of everything you do. You will be helping Landlords and their Letting Agents obtain possession of their rental properties and recover any money outstanding from their tenants. In addition to speaking regularly with your clients, during a typical day you will:
Draft and serve possession notice on tenants renting in England and Wales. Draft claim forms and particular of claim for possession and debt matter, sending them to the court for issue. {prepare bundles for court hearings, liaising with your client and the agent attending court to ensure they have everything they need. Support the Senior Paralegals with the handling of defended litigation, by liaising with clients and taking instructions. Review files and provide supervised advice to our insurer clients and their policy holders as to the prospects of success in a case, or the risks associated with it. Manage inbound post on your clients matters, ensuring all directions of the court and legislative timescales are met. Adhere to all policies, standard operating procedures, regulatory and business service level agreements and undertake any other reasonable requests.About you
Ultimately, we care much more about the person you are, how you think and how you approach things, than a list of qualifications on a CV. Even If you can't say 'Yes' to all of the below, but are committed, self-motivated and passionate about customer service, then get in touch with us.
You will be an excellent communicator, mostly on the telephone but in writing too. Customer service is what sets us apart and experience delivering a market-leading service is a must have. You will be proficient in Microsoft word and outlook. Experience with Adobe Pro is advantageous. Attention to detail is a must, as you will be drafting and reviewing large amounts of information and documents. Being organised is also important, as you will need to be able to speak with clients and progress their cases promptly. Having previous experience of working in a regulated environment is advantageous but not essential, we value customer service experience from all backgrounds. Any existing qualifications in law, specifically around civil litigation, landlord & tenant law or debt recover will give you a head start.As well as a competitive salary we offer the following benefits -
Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to 'give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering Day. We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.