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Animal Services Co-ordinator

3 months ago

Bath, Bath and North East Somerset, United Kingdom Bath Cats & Dogs Home Full time

Job Title:
Animal Services Coordinator (PT) Sunday, Monday, Tuesday

Department:
Animal Welfare and Operations

Reports to:
Animal Services Manager

Responsible for:
N/A

Grade 2


Bath Cats and Dogs Home is committed to the welfare of companion animals; to rescue, rehabilitate and re-home pets who are unwanted and far too often neglected or mistreated or vulnerable and to promote responsible pet ownership through education.


All staff are committed to deliver first class customer care to all visitors and supporters (throughout daily activities) in order for the Home to successfully continue to re-home animals and to have the long term support of the communities we operate within.

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Purpose of the job


To support the Animal Services Manager in managing the intake and occasionally the return of animals arriving at the Home by liaising with other staff, volunteers and members of the public.

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Principle tasks:

  • Act as the point of contact for local dog wardens, RSPCA inspectors, local vets and members of the public to bring in any stray or vulnerable animals.
  • Maintain meticulous records of all incoming and some outgoing animals. This will include use of social media and websites to proactively seek to reunite strays.
  • Manage admissions of stray animals in alignment with current legislation and work closely with local authorities, to ensure all contractual requirements are met.
  • Manage conversations with supporters with an understanding and compassionate mindset and be prepared to handle sensitive conversations if owners are no longer able to care for their pets.
  • Deliver a high standard of professionalism and customer service and demonstrate empathy in challenging situations.
  • Manage postadoption support for our adopters which involves liaising with Behaviour Assessors and/or the Veterinary Team to provide expertise and knowledge in differing scenarios.
  • Administer stray fines, creating invoices and logging transactions.
  • Support the Animal Services Manager where necessary with producing reports or creating invoices for RSPCA or local dog warden councils.
  • Support the Rehoming Team with administrative tasks.
  • Assist with administrative duties as requested by the Animal Team Managers such as maintaining the microchip information for our animals.
  • Maintain information database records and adhere to the GDPR protocols of the Home including the archiving of animal records as per RSPCA licensing guides.
  • Comply with Home policies and procedures and protocols.
  • To undertake other duties as may reasonably be required.
  • While at work all staff are required to:
  • Take care of their own health and safety and that of others who may be affected by their acts and omissions.
  • Cooperate with Homes policies and procedures for health and safety
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Knowledge, skill and experience:

  • Education qualifications:
  • GCSE passes Maths and English minimum level C
  • Professional/Technical Qualifications/Skills:
  • Animal Care NVQ or equivalent.
  • First Aid at work/EFAW desirable (willingness to undertake)
  • Fire Marshall desirable (willingness to undertake)
  • Competence/ Experience:
  • Proven experience of working with and understanding the welfare needs of animals in an animal care or administrative role
  • Excellent communication skills both verbal and written
  • Proven customer care experience particularly in challenging situations

SKILLS

  • Proficient in Microsoft packages particularly Excel & Word
  • Essential
  • Database experience
  • Bespoke Software experience 'Anilog' Desirable
  • Able to demonstrate empathy and compassion to owners handing over animals.

COMPETENCES

Planning & decision making


Managing change to include strategic planning and effective decision making Changing and Improving which could include creativity and forward thinking and influencing skills.

Demonstrate an ability to make informed and well-judged ethical choices/decisions.

Delivering Objectives
Commercial Awareness/Achieving Commercial Outcomes

Managing Customers & stakeholders

Task focused to include ability to prioritise, analytical and organisational skills, problem solving

Personal Effectiveness/Engaging People
Leading and Communicating.

Individual Responsibility/Personal Awareness

Team Focused/Collaborative

Developing Others

Demonstrating and understanding Diversity - to include Valuing and respecting different views and ways of working, understanding the dynamics and confidentiality and promoting a diversity of new ideas within all aspects of the Home
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Organisation
Bath Cats and Dogs Home, operated by RSPCA Bath & District Branch
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Job Context


Work is carried out within general guidelines in accordance with the RSPCA Licensing Scheme and other relevant Branch policies and procedures.

Field officer audit reports provide additional general guidance

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Additional information:

  • The post holder may be required to attend training courses which will involve travel
  • The po