Quality Technician- Goods in and Supplier

2 weeks ago

Dundee, Dundee City, United Kingdom Smiths Group plc Full time
Quality Technician- Goods in and Supplier

Location:

EMEA, United Kingdom, Dundee

Ref:

INTERCONNECTEMEA00279

Division:

Smiths Interconnect

Job Function:

Operations

About Smiths Interconnect

Smiths Interconnect is a leading provider of technically differentiated electronic components, subsystems, microwave and radio frequency products that ensure high speed, secure connectivity of critical applications in the defence, aerospace, communications and industrial markets. Our microwave technology is used in radar, communication and surveillance systems that are mission-critical and operate in extreme environments in aerospace and defence. Our microwave components and connectors ensure optimal performance, durability and safety of space satellites. Our semi-conductor test products are used to test highly sophisticated semi-conductors and electronic circuits in communication systems, gaming products and computing devices. Our in-flight antenna systems give passengers internet connectivity gate-to-gate on planes around the world. Our connector and cable solutions ensure reliability of critical medical equipment, and safe operation of trains and transport systems.One of five divisions of Smiths Group, Smiths Interconnect employs over 2000 people. We have a global presence selling our products in over 50 countries with manufacturing facilities in nine countries and offices across North America, Europe and Asia.

Job Description

The purpose of this job is to define the functions, requirements, work conditions, and responsibilities of the Quality Technician at Smiths Interconnect EMEA Dundee for Goods In & Supplier Quality.

Responsibilities:

Quality Technicians are to coordinate quality assurance programs designed to ensure manufacturing and shipping of products consistent with established standards by performing the following duties:

  • Inspection and other evaluations of products received from supply chain partners
  • Regular communications & development activities with the supply chain, including but not limited to the following:
    • Telephone, MS Teams & email communications regarding product quality
    • Telephone, MS Teams & email communications regarding ongoing product/process improvement activities
    • Telephone, MS Teams & email communications regarding CAPA activities
    • Other Telephone, MS Teams & email communications as deemed required by the Quality Manager at the Dundee site
  • Draft/update/improve supplier quality and incoming inspection instructions as necessary
  • Interpret and implement quality assurance standards
  • Evaluate adequacy of quality assurance standards
  • Devise sampling procedures and directions for recording and reporting quality data.
  • Review the implementation and efficiency of quality and inspections systems
  • Plan, conduct, and supervise test and inspection of materials and products to ensure high quality and reliability
  • Investigate customer complaints and non-conformance issues as they relate to the supply chain
  • Collect and compile statistical quality data and identify trends
  • Analyze data to identify areas for improvement in the quality system
  • Develop, recommend, and monitor corrective and preventive actions with respect to the supply chain and internally
  • Prepare reports and communicate results of quality inspection activities to leadership
  • Coordinate and support on-site audits conducted by external providers
  • Evaluate corrective action completeness and effectiveness, both internally onsite & with supply chain
  • Assure ongoing compliance with quality and industry regulatory requirements
  • Prioritize work and meet business needs
  • Recognize and maintain the confidentiality of all materials in the work setting
  • Complete ad-hoc projects as needed.
These activities may be applied in one or more activities such as, but not limited to:
  • PRODUCT INSPECTION – Execution and approval of product inspection reports, including receiving inspection (raw materials and outsourced services), in-process, final inspection/test, outgoing product audits, and First-Article-Inspection reports.
  • CALIBRATION – Control of the Measuring and Monitoring devices, including internal and external calibration, and keeping the register and records of all calibration activities.
  • NEW PRODUCT INTRODUCTION - Collaborate with New Product Introduction and Product Transfer programs, in association with design, process, production and planning departments by ensuring quality plans are adequate and completed per the defined milestones.
  • PROCESS ASSESSMENT – Execution of process audits onsite or within the supply chain. Generate reports and metrics of such activities. Keep a register of finding and coordinate corrective actions with the relevant operations team. Process Assessment activities may include participation in Quality Assurance System Audits (such as ISO / AS standards).
  • QUALITY ISSUES - Coordination for resolution of quality related issues, including supplier, internal (site), intercompany and customer complaints / returns. This activity includes the assurance of timely response of SCARs from customers, as well as NCMR / CARs assigned by or to other Smiths Interconnect sites.
  • Supplier Quality & Development – Partner with supply chain in adequate completion of CAPA requests due to nonconforming or discrepant material. Collaborate with regularity ensuring supply chain partner are engaged in continual improvement activities.
  • MRB ACTIVITIES - Coordination of MRB activities, including reporting issues and corrective actions to relevant parties, and the custody and timely disposition of the non-conforming material.
  • PROBLEM SOLVING AND ROOT CAUSE ANALYSIS – Coordination of formal Corrective Actions, including the review and approval of Problem Statements, Root Cause Analysis, Action Plans, and Validation of the Corrective Actions. This may include interaction with customer representatives.
  • PRODUCT RETURNS – Coordination of Customer Return process (RGAs), including the adequate documentation of the RGA status, execution of FAR (failure analysis reports), communication to relevant stakeholders and keep records and metrics of the RGA process performance.
The Individual
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.
  • Ability to define problems and trends, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Quality Assurance and AS9100D/ISO 9001 and ISO 14000 experience. Product knowledge in related field.
Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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