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Retail Client Lead

3 months ago

London, Greater London, United Kingdom dunnhumby Full time

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.

Our mission:
to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.


dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro.

dunnhumby is looking for an experience
Retail Client Lead to join them on a permanent basis.

Key accountabilities include:

  • Help implement the account plan including designing and driving the required change management plan within the client.
  • Demonstrate good knowledge of the assigned area of the retailer client and their business in order to advise in line with their strategies and to optimize the value we can offer.
  • Use insights from dunnhumby's tools, analysis and consultancy to create & deliver client presentations that provide insights and solutions to client issues that will then create measurable change and deliver measurable value to the retailer's customers.
  • Support the creation of high quality deliverables in the client workplan.
  • Collaborate relentlessly across the dunnhumby retail client team, Shopper Insights, and Media teams.
  • Support delivery of training to clients on dunnhumby products and solutions to ensure they are fully utilized and embedded within the client's ways of working.
  • Support the measurement of the benefits, ROI and value we are creating with the retailer.
  • When the retailer client contract is coming up for renewal, take a supporting role to help the dunnhumby overall head of the client to maximise the chances of renewal.
  • Lead the creation of case studies for every project and rolemodel best practice sharing between dunnhumby teams.
  • Build understanding of retail trends and best practice.

Experience and Qualifications:

  • Basic understanding of Retail Industry
  • Relevant work experience in the Retail or FMCG industries

What you can expect from us
We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

You'll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.

And we don't just talk about diversity and inclusion.

We live it every day - with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof.

Everyone's invited.

Our approach to Flexible Working


At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance.

Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found **(here)