Deputy COO/ Associate Director of Operations

7 days ago

Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

This is a new post, which includes operational leadership for the Manchester Care Group, but also as Deputy Chief Operating Officer you will take a strategic lead for 'Planned Care' services across the Trust in terms of their development and standardisation to achieve key performance indicators around patient access, waiting lists to improve and widen access to mental health services for children and adults needing mental health support.

The post holder will work closely with the Deputy Chief Operating Officer for Unplanned Care.

They will be responsible for service development and will embed continuous quality improvement and learning across all services to ensure service users and carers experience the best possible care.

They are responsible for ensuring mechanisms are in place for employee involvement and engagement across the Manchester Care Group in order to develop an open and inclusive culture with a focus on employee health and wellbeing, equality and diversity.

The post holder will also work with leadership teams within our care groups, and across place-based and system networks, to ensure that people with lived experience, and their carers and families, have a strong voice in decision making and service development

Greater Manchester Mental Health NHS Foundation Trust (GMMH) is one of the largest specialist mental health providers in the country.


We provide inpatient and community-based mental health care to people living in Bolton, the city of Manchester, Salford, Trafford and Wigan, and a range of specialist mental health and addiction services, across Greater Manchester, the northwest of England and beyond.

We also provide Health and Justice Services across various custodial settings.

We employ 6,690 staff to deliver services from 109 locations with an annual predicted turnover for of 522.7m. In a 12-month period, we expect to meet the needs of 97,533 service users.

The Deputy COO/ Associate Director of Operations is a key senior management and Senior leadership position with the responsibility and accountability to manage, develop, direct and lead service improvement and performance strategies and policies to ensure delivery of high quality, safe and efficient and effective patient care for Manchester and the wider Trust.


The role will work alongside the Associate Medical Director and the Associate Director of Nursing and Quality as part of the triumvirate leadership team for the defined Manchester Care Group.

They will also lead the joint partnership agreement collectively with Manchester Local Authority around the delivery of the Section 75 contract.


This role has additional responsibilities deputising for the Chief Operating Officer and will take a corporate lead improving planned care and patient access across the Trust, to deliver improvement of all local and national planned care KPIs.


Provide senior operational leadership and management to the designated Manchester Care Group as part of the collective leadership team on behalf of the Chief Operating Officer ensuring high quality delivery of all operational services.

Responsible for ensuring appropriate governance arrangements are in place, including risk management, health and safety, emergency planning (inc. business continuity) and Information Governance that support the organisational approach to governance and are in line with the Trusts risk management framework.


Ensure governance arrangements are maintained and tested to provide assurance that quality standards and outcomes are delivered for patients and their carers and that staff are supported in a safe environment.

oRecognised management qualification

oSignificant track record of employment at a senior level delivering high quality standards of performance to achieve national and local targets within a complex healthcare setting
oSignificant experience of setting, monitoring and evaluating standards of care
oExperience of business planning and service change in complex organisations.
oExperience of working in partnership with other organisations and senior director level officers to deliver services.
oExperience of managing financial resources at a senior level
oSound Knowledge of clinical governance and effective systems of assurance and risk management.
oKnowledge and/or experience of policy development for health and social care at a national level.

oClear commitment to delivering quality user focused services.
oInclusive and compassionate leadership and management style.

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