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Shop - Head of E-Commerce Compliance - Governance and Experience, EMEA
3 months ago
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.
Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.The E-commerce's Governance and Experience (GNE) team is a global team responsible for ensuring our TikTok Shop marketplace is safe and trustworthy for users, sellers and creators.
We value user satisfaction and work on policies, rules and systems to ensure quality on our Marketplaces.As the GnE EMEA leader for e-commerce compliance, you will be partnering closely with our Legal, Risk Management, Public Policy and Government Relations teams to help build a comprehensive and proactive E-commerce regulatory compliance and external engagement strategy.
You will be GNE's single point of contact to proactively review upcoming regulations, engage externally with trade associations, brands, and regulators to build trust and support a positive external narrative for TikTok Shop.
Your core tasks will be to develop relationships with key leaders within such organisations, devising, and leading the implementation of e-commerce compliance solutions, risk mitigation mechanisms, complex processes and continuous improvement of such compliance structures.
Key Responsibilities:
Risk Management:
- Partner with the Legal and Compliance teams and other internal crossfunctional teams to identify and assess regulatory risks and opportunities.
- Develop and implement risk mitigation strategies.
- Work closely with Legal and compliance teams to address regulatory issues and challenges
Regulatory Compliance:
- Partner with internal cross functional teams to drive consistency in our external processes and narrative across TikTok and TikTok Shop, enhancing trust in our brand and marketplace.
- Monitor changes in regulatory requirements and assess their impact on our marketplace business.
- Partner with the Legal team to implement strategies to comply and monitor compliance with relevant laws, regulations, and industry standards
Regulatory Engagement:
- Partner with internal cross functional teams to cultivate and maintain relationships with regulatory bodies, government agencies, and other relevant stakeholders.
- Represent the company in regulatory discussions, hearings, and industry forums.
- Advocate for the company's interests, and partner with internal cross functional teams to communicate regulatory developments to internal stakeholders
Policy Development:
- Research and analyze regulatory trends, policy issues, and industry developments.
- Contribute to the development of company policies and positions on regulatory and industry matters.
- Collaborate with crossfunctional teams to integrate regulatory considerations into business strategies
Industry Engagement:
- Represent the company in industry associations and forums.
- Build and maintain strong relationships with key industry players and influencers.
- Stay abreast of industry best practices and emerging trends. Qualifications Minimum Qualifications
- Bachelor's degree, advanced degree preferred.
- Extensive experience in compliance and regulatory engagement, ideally within ecommerce
- Indepth knowledge of EMEA Ecommerce regulations, standards, and regulators.
- Proven track record of successfully implementing compliance controls in a complex business environment
- Strong analytical, strategic thinking, and problemsolving skills. Preferred Qualifications
- Excellent communication and interpersonal skills.
- Ability to work collaboratively across functional teams.
- Demonstrated past success working in a matrix environment and ability to influence key stakeholders
- Ability to work effectively in a fast paced, ever changing environment TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
