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Field Engineer

3 months ago

Swindon, Swindon, United Kingdom F5 Consultants Full time

Job Title: Field Engineer

Location: Home based with travel to customer sites within the M4 corridor and their Reading office, and occasional travel to their Stoke office

Salary: Up to £40,000

Eligible for SC & DV Security Clearance

The Company:

Founded 10 years ago, this SME partner with clients in the Defence Industry to deliver secure IT solutions.

The Role:

They are seeking a Field Engineer to join a team in a newly created role. This position offers opportunities for growth, training, and progression.

Key Responsibilities:

  • Conduct site surveys and pre-installation discoveries prior to the installation of new or upgraded managed services.
  • Ensure work is carried out in accordance with internal and MOD policies.
  • Configure, test and install managed ICT services.
  • Assist in the relationship with internal customer service teams
  • Join the on-call rota to support P1 incidents out of hours
  • Take ownership of assigned escalated incidents, problems and change requests
  • Consult with the Service desk and infrastructure team to address in-depth issues.

Experience Required:

  • Experience of managed service environments, with an awareness of ITIL best practice.
  • Experience of build, test, and implementation of systems, along with 3PrdP line operational support
  • Windows 10 /11
  • Office 365 suite, including Visio
  • Software/Hardware Infrastructure Patching
  • End User Hardware
  • Networking Fundamentals
  • A good understanding of current government security classifications.
  • Eligible for SC and DV Security Clearance.

Benefits:

  • 4pm Finish on a Friday
  • Free Parking
  • Discretionary Bonus Scheme
  • Corporate Gym Membership
  • Wellbeing Days