Field Engineer

2 days ago

Swindon, Swindon, United Kingdom GBA5 EntServ UK Limited Full time
Job Title: Field Engineer

We are seeking a skilled Field Engineer to join our team at GBA5 EntServ UK Limited. As a Field Engineer, you will be responsible for providing technical support and maintenance services to our clients in the Swindon and surrounding areas.

Key Responsibilities:
  • Device and connectivity troubleshooting
  • Device imaging and configuring
  • Device swap outs and connectivity cabling, Wi-Fi
  • Device installs, moves, decommissions
  • Device stock control and asset management
  • Proactive maintenance, user familiarisation and guidance
  • Cable management
  • Smart hands and eyes
  • Liaison with other support teams
Requirements:
  • Previous experience in a similar role
  • Familiarity with Point-of-Sale devices
  • Familiarity with Cielo and Microsoft tablets, Lenovo / Dell Desktops and Laptops, KVM switches, Routers
  • Knowledge of Windows operating system and associated technologies
  • Knowledge of peripherals and their maintenance – printers, scanners
  • Be SLA focused and familiar with call management products
  • Familiarity with support procedures, scripts, and processes
  • Proven troubleshooting skills
  • Awareness of Payment Card Industry (PCI) compliance would be desirable
  • Ability to gain base level security clearance – BPSS
  • Valid UK Driver's License - Vehicle supplied
  • Good customer-focus & communication skills
Investment In Training and Development:

We offer a comprehensive range of training and career development opportunities, a structured induction programme, tailored job training as well as mentoring and support for relevant sponsored professional qualifications. We're developing an environment where people can grow and harness their careers and skills to be the best that they can be to focus on the long term.

Employee Benefits:

As part of our competitive remuneration package, flexible benefits are available. There is an option to \"flex up and down\" on specific benefits, for example buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance. You will also have access to \"Perks at Work\", a discount store to purchase gift cards at reduced rates and get discounts on holidays, restaurants, activities, groceries and more.

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