Customer Operations Coordinator

1 week ago

Skipton, North Yorkshire, United Kingdom Solaris Full time
Solaris is Europe's leading embedded finance platform empowering the future of financial services. As a tech company, we enable businesses to easily provide trusted and innovative financial experiences to their customers. Through smart APIs, our partners can embed financial services quickly and compliantly into their own product offerings.

We love what we do and we love our team.

We are 750 people from over 60 nationalities - a unique blend of techies, fintech enthusiasts, bankers and entrepreneurs from various industries.

Our routines are built around genuinely valuing and exchanging different perspectives as well as actively sharing knowledge as we drive our business as a team.

We believe and invest in personal growth.

Job Overview:

The Customer Operations Coordinator will provide vital administrative support for the Customer Operations Function.


They will also be responsible for reviewing a variety of documents ensuring that the information matches up with the core customer management system, passing them on to the relevant stakeholders and managing the end-to-end journey of those documents, such as Chargeback requests and Recall requests helping to ensure fair customer outcomes are achieved.


There will also be elements of the role which will help clients with core tasks such and processing returned to sender cards and owning the life cycle from receiving the card in Skipton to disposal in line with internal procedures and where needed providing details reports of returned cards to both internal and external stakeholders.

The Customer Operations Coordinator will also be responsible for managing and responding to customer request relating to GDPR (such as Rights to Erasure and Rights to Access)


Building relationships with external stakeholders such as the post office and service providers, working closely with the Skipton Office Coordinator to help ensure the office if fully stocked with all equipment and that colleagues have access to the equipment they need.


We have talented teams across all our functions, and we are always interested in talking to more talented people who want to be a part of this journey.


Your Role:

  • Overall management of the Skipton Office postal needs.
  • Processing of returned cards
  • Customer Operations stationery orders
  • Reviewing and raising chargebacks to ensure legitimate claims are made
  • Managing customer recalls end to end
  • Working bulk files for customer accounts e.g., closures
  • Responding to and liaising with external parties on general requests
  • Monthly management of the Customer Operations expenses account
  • Complete KYC verification checks on new and existing accounts (where needed)
  • Complete reviews over a number of different admin tasks (e.g. deceased notifications, rewards queries and Unrecognised account closures) (Where needed)
  • Responsible for reviewing and responding to all GDPR requests.
  • Manage APP queries end to end.

We'd Love to See:

  • Educated to GCSE standard, including mathematics & English
  • PC literate in Microsoft Office Applications, such as MS Word and Excel
  • Experience of Data Entry within system databases
  • Proven ability to achieve agreed Key Performance Indicators and Service Level Agreements
  • Problem solving and time management skills
  • Ability to pay attention to detail
  • Ability to work as part of a team and on own initiative
  • Ability to work under pressure and within tight deadlines
  • Excellent communication & customer service skills, both written and verbal, at all levels
  • Excellent organisational skills
  • The ability to inform and explain in a way that is easily understood by the recipient
  • Observe the terms of the DPA & the Company's registration under the act
  • Observe the routines outlined in the Company's operations manual & staff handbook
  • To undergo training as necessary in all aspects of the systems, products and regulations
  • Maintain absolute Company & client confidentiality at all times
  • Ability to review situations with an independent view
  • Previous experience working with complaints or vulnerable customers (desired)

Why Work at Solaris?

  • We seek out and hire only exceptional talent, and therefore recognise that each individual brings value and contribution which has made us who we are today.
  • We have a tech stack to be proud of and a working environment framed by our values and behaviours.
  • We are passionate people who share a common vision, can think big, and thrive on delivering results.
  • We value diversity of thought and expect that you bring all of you to work; your passion, creativity and ideas on how we can be the best in the space that we operate in.
  • In return we will help you to be the very best that you can, we will support with development, give you opportunities to get involved in key projects and offer exposure to challenges that you may not get in a larger organisation.

Benefits:

  • 25 days annual leave
  • Birthday Policy
  • Yearly Performance Bonus
  • EAP
  • E

  • Planning Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:The role of Planning Coordinator is a full time, permanent position based on 35 hours per week, Monday to Friday.Skipton values work/life balance and our hybrid working policy means the ability to work remotely with the expectation that you would work from our Head Office in Skipton 2 days per month as a minimum. We have a newly refurbished head office...

  • Sales and Customer Engagement Consultant

    1 week ago

    Skipton, North Yorkshire, United Kingdom Raptor Technologies LLC Full time

    Why Join the Raptor Pack?:Be a part of something special and join our award winning team. We are looking for enthusiastic and passionate people who care about doing things properly and for the right reasons. We are a small family run business with big ideas and a proven track record in producing great, market leading products. With significant growth in...

  • Warehouse Operative

    1 week ago

    Skipton, North Yorkshire, United Kingdom Mobili Office Ltd Full time

    Mobili Office Ltd is a leading office furniture manufacturer dedicated to delivering high-quality products to our customers. We take pride in our established team's hard work and commitment to ensuring timely and accurate order fulfilment. Join us in our mission to provide top-notch office furniture solutions.As a Warehouse Operative at Mobili, you will play...

  • Customer Service Advisor

    1 week ago

    Skipton, North Yorkshire, United Kingdom Hays Specialist Recruitment Limited Full time

    Remote working | Full time | £21,500 | Temporary & Permanent placements availableYour new companyA Financial Service company, Bringing new ideas on how we can keep customers at the heart of what we do. Whatever your background, and whatever your goals, we'll help you take the next step towards a better future.Your new roleAs a Customer Service Adviser,...

  • Operational Resilience Lead

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:35 Hours Monday to FridayHybrid working - 2 days in head office per monthClosing Date:Fri, 12 Jul 2024We are looking for an experienced Operational Resilience Lead to join our growing team, to support the ongoing delivery of our Operational Resilience strategy and work plans to ensure that we continue to deliver and maintain resilient services for our...

  • Reservations & Events Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom The Angel at Hetton Full time

    We are looking for a Reservations & Event coordinator to join a small dynamic team, with good sales experience and a warm, friendly approach to guests.This role includes shifts from 9am to 5pm, from Friday to Tuesday (every weekend). Hetton is a secluded village in the heart of the Yorkshire Dales, bus services are limited to Hetton, your own transport is...

  • Operational Resilience Associate

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:35 hours Monday to FridaySalary:£34,306 Per AnnumClosing Date:Fri, 23 Feb 2024We are currently recruiting for an Operational Resilience Associate to join our growing team. Are you looking to develop your career in a customer focused, fast paced and agile environment? Do you have great attention to detail and enthusiasm to support the embedding of...

  • Customer Service Adviser

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:35 hours per week on a permanent contract. Shift patterns supporting department operating times. Occasional Saturday morning shifts on a rota basis.This role offers flexible hybrid working arrangements after an initial 6 week training period based at our Head Office in Skipton.Start date: Monday 5th June, later dates are availableWhat We Can Offer...

  • Customer Communication Framework Lead

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:35 hours per week Monday to Friday on a 9 Month Fixed Term ContractSalary:£50,194 Per AnnumClosing Date:Thu, 18 May 2023Not just another building society. Not just another job.We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We don't have shareholders, we're owned by our...

  • Production Packing Operative

    1 week ago

    Skipton, North Yorkshire, United Kingdom Health Innovations (UK) Ltd Full time

    Full-Time: 37.5hrs per Week (Afternoons)Mon - Friday 06:00 - 14:00Your main tasks will be to ensure products are produced and packed in an efficient and timely manner to the highest possible quality standards working to our customer specifications.Responsibilities & Requirements: Working on production lines To operate and adjust various packing machines and...

  • Wedding and Events Coordinator

    1 week ago

    Skipton, North Yorkshire, United Kingdom The Skipton Hotel Ta Hotel Rendezvous Full time

    Do you love organising special events, and are you an organised self motivator who wants the challenge to grow our market share in this booming business? Then you could be our Weddings and Events Co-ordinatorBased in our beautiful location, you will be showcasing the hotel and promoting its charms as a wedding and events venue. Then once you have secured the...

  • Sales Administrator

    1 week ago

    Skipton, North Yorkshire, United Kingdom Impression Recruitment Full time

    Impression Recruitment are delighted to be partnering with a specialist industry leader based in Skipton, in their search for aThe responsibilities of the Sales Administrator will include:Dealing with customer enquiries in a timely manner Providing quality levels of service at all times to customers, ensuring maximum satisfaction throughout their journey...

  • Checkout Operator Saturdays 10am-8pm

    1 week ago

    Skipton, North Yorkshire, United Kingdom The Range Full time

    Customer Service Assistant - Part TimeAs a result of our expansion plans and our continued ongoing success we are looking to appoint a part time Customer Service Assistant. Must be aged 18 and overIn this role you will be the face of The Range delivering great service and promoting The Range as a unique one-stop shopping experience.In this role you will be...

  • Arrears Specialist

    1 week ago

    Skipton, North Yorkshire, United Kingdom Pepper Advantage Full time

    Are you a skilled ArrearsSpecialist looking to rise to a new challenge?Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team inSkipton, North Yorkshire .We are looking for candidates with outstanding customer service skills to deal with the...

  • Msk Physiotherapy Team Lead

    1 week ago

    Skipton, North Yorkshire, United Kingdom Airedale NHS Foundation Trust Full time

    We deliver a wide range of MSK services across multiple MSK sites, gymnasiums, hydrotherapy pool, within District General Hospital, Health Care Centres and GP Practices.You would be joining the team at a time of development of how we deliver our services. You will have the opportunity to work alongside our clinical leads to shape the future of Airedale NHS...

  • Arrears Specialist

    1 week ago

    Skipton, North Yorkshire, United Kingdom Pepper Advantage Full time £33,000

    Job Description Are you a skilled Arrears Specialist looking to rise to a new challenge? Pepper Advantage is one of the leading loan servicing companies in the UK, and we are currently recruiting for Arrears Specialists to join our dynamic and growing team in Skipton, North Yorkshire . We are looking for candidates with outstanding customer service...

  • Retail Sales Assistant

    1 week ago

    Skipton, North Yorkshire, United Kingdom Brand Interiors Limited Full time

    We are looking to employ a full time worker on a permanent basis to work in our Furniture retail store at Skipton. The stores are open 7 days a week (current opening hours are 10am - 5pm) and you would work on a rota system to cover as required. The role involves meeting and greeting customers and assisting and advising on the most suitable purchase for...

  • Service Team Leader

    1 week ago

    Skipton, North Yorkshire, United Kingdom Skipton Building Society Full time

    Hours:35 hours per week to support department operating hours. This role is a 12 month fixed term contract and requires regular onsite presence.Salary:£31,026 Per AnnumClosing Date:Thu, 22 Feb 2024As a Customer Delivery Team Leader you will ensure the Society's values, customer vision and service proposition are effectively managed through continually...

  • Employment Coach

    1 week ago

    Skipton, North Yorkshire, United Kingdom Ingeus UK Full time

    49967- Skipton, North Yorkshire, United Kingdom, BD2- Employability Employment Coach Full Time / Permanent Opening on: Feb Closing on: MarEmployment CoachSalary: £26,500Full Time/PermanentOur Employment coach requires an engaging, empathetic and motivating individual, able to support people with complex barriers to move into sustainable employment. You will...

  • Microbiologist

    1 week ago

    Skipton, North Yorkshire, United Kingdom Dechra Pharmaceuticals PLC Full time

    Job Introduction Thanks for checking out our vacancy, we're delighted you want to learn more about Dechra.Dechra are a growing, global specialist within the world of veterinary pharmaceuticals. Our expertise is in the development, manufacture, marketing and sales of high quality products exclusively for veterinarians worldwide.Here at Dechra, our values are...