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Service Team Leader
3 months ago
Hours:
35 hours per week to support department operating hours. This role is a 12 month fixed term contract and requires regular onsite presence.
Salary:
£31,026 Per Annum
Closing Date:
Thu, 22 Feb 2024
As a Customer Delivery Team Leader you will ensure the Society's values, customer vision and service proposition are effectively managed through continually improving the processes, policies and procedures.
Who Are We?
Not just another building society. Not just another job.
We're the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation.
Our colleagues say Skipton's a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.
You will be joining the Savings Operations Leadership team and will work alongside the other 3 Team Leaders and you will lead a team of 10/11 colleagues.
You will be responsible for the day to day running on the Savings Operation teams ensuring all service levels are met and help our colleagues delivery a high standard of quality encouraging a right first time culture.
What's In It For You?Skipton values work/life balance and we are proud to support hybrid and flexible working, where possible. We have a newly refurbished head office which offers a vibrant and collaborative working space.
We have a range of other benefits available to you including;- Annual discretionary bonus scheme- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days- Holiday trading scheme allowing the ability to buy and sell additional annual leave days- Matching employer pension contribution (up to 10% per annum)- A commitment to training and development- Private medical insurance for all our colleagues- 3 paid volunteering days per annum- Diverse and inclusive colleague networks available for you to join including our Carers and Pride Alliance groups- We care about your health and wellbeing - we provide a range of benefits that support this including cycle to work initiative and discounted gym membership
What Will You Be Doing?- Inspiring and engaging colleagues through modelling our values and behaviours- Lead, develop and deliver the departmental business plan and cascade this to your team as well as monitoring employee engagement levels- Instill a culture of quality and ownership; we want you to ensure your team fully understands what is expected of them and have their own objectives to work towards whilst being supported with any access to learning and development
Overall, we are looking for someone who wants to help others thrive and achieve their career aspirations whilst working within the Societies principles and values as well as being an ambassador for the department.