Invoice Processor

Location
Esher, Surrey

Salary
Competitive

Job Summary
Predominantly the role is auditing and processing provider invoices in line with case details held on our proprietary Case Management System (CMS), on a daily basis you will be required to:

• Reviewing invoices in line with case details
• Audit provider invoices in line with Healix reasonable & customary rates (where appropriate).
• Where relevant try to obtain discounts by negotiating costs where no discounts agreements are in place refer to Team Leader/Manager for guidance to ensure appropriate
• Handle all provider payment queries received inline with agreed service standards, member benefit limits and policy terms and conditions.
• Deal with provider queries or requests in relation to payment queries or outstanding payments.
• Maintain and document accurate records within the Case Management System including: all invoice or claim related payments, and all communication with members and providers.
• Communicate directly with members, clients, providers and other members of the Healix Group of Companies as required.
• Manage Invoice Processing Team (IPT) administration reminders and outstanding actions.
• Allocate all post including invoices to correct case, member & client as and when necessary
• Escalate any complaints or call backs in a timely manner to the IPT Manager or Team Leader.

Our Requirements

• Strong customer focus with excellent verbal and written communication skills.
• Diligent, proactive individual with a high degree of accuracy and attention to detail.
• Organised, adaptable and able to identify when situations need escalation.
• PC skills with good knowledge of Microsoft packages
• Good commercial awareness, able to make decisions with the 'bigger picture' in mind.
• Ability to work both independently and as a part of a team.
• Experience in a finance role would be an advantage.

About Healix
Healix is a leading provider of global medical assistance and healthcare solutions.

We have a large and varied client base which includes multinational corporations, travel insurance companies, charities, airlines, government and military departments.

What we offer
We offer a welcoming, friendly and supportive working environment.

At Healix, we truly believe that 'our people' are at the heart of our success; employees are treated with dignity and respect and are always encouraged to reach their full potential.

'I enjoy working at Healix as we are small enough for everyone to know each other and big enough to meet my career aspirations; There are plenty of opportunities for development' Luke, joined in 2018

Company Benefits include

• Competitive annual salary
• 5 weeks annual leave (or equivalent in hours) in addition to public holidays
• Pension scheme
• Healix Group Healthcare
• Free parking and discounted gym membership with Sandown Park
• Discounts with local retailers
• Invitations to Healix social events

The Healix culture is warm and friendly, we are proud of our working environment and our loyal and dedicated employees.

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