Income Advisor

1 week ago

King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

We have an exciting opportunity for an
Income Advisor (part time of 27 hours a week) to effectively manage a case load of debt, providing a comprehensive, customer focused service to our customers whilst maximising income to Freebridge.


We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity where colleagues are "free to be me".

Not only this, but we aim to put our people first by offering hybrid/agile working, a great pension scheme (up to 12% employer contributions) and many other benefits which show our appreciation for the hard work that everyone puts in here.

We each work to our Freebridge Values; Working Together, Empowerment, Integrity, Customer Focus and Enthusiasm.


In line with our five-year strategy, which we are now in the second year of, we are looking to build 750 new homes by 2026 This five-year strategy will drive us towards our long-term ambitions for the next 10-20 years and these first five years will be critical in laying the groundwork, investing in properties and people, hitting new targets and really making a difference.


Freebridge Community Housing is the largest provider of housing in West Norfolk, set up in 2006 to receive the transfer of homes from the Borough Council of King's Lynn and West Norfolk.

Today, we own and manage around 7,000 homes across West Norfolk, making a difference to thousands of customers within communities across an area of almost 550 square miles.

We have an annual turnover of £30m and employ well over 200 people, including our own Property Services team.

Over the last 14 years, there have been numerous achievements, not least delivering our tenants' promises and bringing homes to the Decent Homes Standard, affording our customers a much better quality of living.


Please note this is a part time position of 27 hours per week.

Requirements:

  • Provide a customer focused income advisory service, both face to face, in the office and in customers' homes, and over the phone, focusing on income maximisation, basic debt and welfare advice, and the identification of support needs
  • Carefully collate legal case files and liaise clearly with external legal firms to instruct them regarding rent possession matters, so that the desired outcome is achieved in accordance with the Civil Procedure Rules and Pre Action Protocol
  • Effectively manage a case load of debt, ensuring compliance with legislative and policy requirements, escalating cases robustly in accordance with procedure to meet corporate and team targets
  • Develop and maintain close working relationships with key stakeholders, external agencies and staff including the Lettings and Tenancy teams, to provide a comprehensive service to customers, tailored to their individual circumstances
  • Working in accordance with legislative and procedural requirements, take ownership for legal action relating to your caseloads, submitting accurate claims to court in a timely manner

KNOWLEDGE AND EXPERIENCE

  • Proven experience within a customer service environment working for a housing provider or other public service organisation, including facetoface interaction with customers.
  • Demonstration of a balanced approach when working with customers, to include high level of customer care with the need for maximising rent collection.
  • Knowledge of debt collection and agencies involved in the support of vulnerable customers.
  • Proven experience of working to achieve specific targets
  • Experience of County Court procedures is desirable

Benefits
-
£26,923.

47 FTE (part time of 27 hours a week):

  • Hybrid Working
  • Great Pension Scheme
  • Full access to an Employee Assistance Program
  • Customer focused, team working environment
  • Employee discount perks
  • 25 days holiday + bank holidays (rising to 30 days after 5 years)

  • Assistant Income Manager

    1 week ago

    King's Lynn, Norfolk, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an Assistant Income Manager to be responsible for the day to day supervision of the Income Team's Advisors, ensuring the operation of a comprehensive, customer focused service that maximises income to Freebridge, in accordance with legislation and policy.We are passionate about empowering our people to be the best they can...

  • Parts Advisor

    1 week ago

    King's Lynn, Norfolk, United Kingdom 3Sixty Resourcing Ltd Full time

    Job Title: Parts AdvisorCompany: Leading ManufacturerOur client is a top manufacturer offering solutions to businesses in the UK and overseas, focusing on product innovation and design from start to finish.You'll be part of a sales and after service team ensuring timely responses to all parts enquiries. Responsibilities include providing quotes, managing...

  • Income Advisor

    2 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an **Income Advisor (part time of 27 hours a week)** to effectively manage a case load of debt, providing a comprehensive, customer focused service to our customers whilst maximising income to Freebridge. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity...

  • Assistant Income Manager

    1 month ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an Assistant Income Manager to be responsible for the day to day supervision of the Income Team’s Advisors, ensuring the operation of a comprehensive, customer focused service that maximises income to Freebridge, in accordance with legislation and policy.We are passionate about empowering our people to be the best they...

  • Assistant Income Manager

    4 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an Assistant Income Manager to be responsible for the day to day supervision of the Income Team’s Advisors, ensuring the operation of a comprehensive, customer focused service that maximises income to Freebridge, in accordance with legislation and policy.We are passionate about empowering our people to be the best they...

  • Income Advisor

    4 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an **Income Advisor (part time of 27 hours a week)** to effectively manage a case load of debt, providing a comprehensive, customer focused service to our customers whilst maximising income to Freebridge. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity...

  • Income Advisor

    4 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for an **Income Advisor (part time of 27 hours a week)** to effectively manage a case load of debt, providing a comprehensive, customer focused service to our customers whilst maximising income to Freebridge. We are passionate about empowering our people to be the best they can be and are committed to a culture of inclusivity...

  • Parts Advisor

    4 weeks ago

    King's Lynn, United Kingdom 3sixty Resourcing Ltd Full time

    Parts Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to...

  • Parts Advisor

    4 weeks ago

    King's Lynn, United Kingdom 3sixty Resourcing Ltd Full time

    Parts Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to...

  • Parts Advisor

    4 weeks ago

    King's Lynn, United Kingdom 3 Sixty Resourcing Full time

    Parts Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to...

  • Parts Advisor

    3 weeks ago

    King's Lynn, United Kingdom 3 Sixty Resourcing Full time

    Parts Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefitsGreat opportunity working for a fantastic company with great benefits!In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to...

  • Parts Advisor

    2 weeks ago

    King's Lynn, United Kingdom 3Sixty Resourcing Ltd Full time

    Parts AdvisorFull time, PermanentKings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to completion....

  • Parts Advisor

    2 weeks ago

    King's Lynn, United Kingdom Ben Burgess Full time

    _At Ben Burgess, we want to empower progress and sustainability in agriculture, construction, and groundscare industries, contributing to the development of thriving communities and preserving our environment for generations to come. Rooted in our motto 'Where Service Still Counts,' we dedicate ourselves to serving others through our unwavering commitment to...

  • Customer Service Advisor

    2 weeks ago

    King's Lynn, United Kingdom THE ONE GROUP Full time

    Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix of Administration based in King's Lynn. Are you ready to be part of something special? Join a growing business as a Customer Service Advisor and be a crucial part of the journey towards excellence. My client pride themselves on delivering an exceptional customer experience,...

  • Tenancy Support Advisor

    2 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for a Tenancy Support Advisor on a **9 month FTC **to provide new or existing customers with housing related support to enable them to maintain their independence and sustain their tenancy_,_ and to provide money management support and sign posting services directly to our customers to maximise income and increase financial...

  • Support Advisor

    2 weeks ago

    King's Lynn, United Kingdom Freebridge Community Housing Full time

    We have an exciting opportunity for a **Support Advisor** to provide new or existing customers with housing related support to enable them to maintain their independence and sustain their tenancy, as well as working with existing sheltered scheme managers to support the provision of an effective and empowering, person centered support service for sheltered...

  • Customer Services

    2 months ago

    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22000.00 - £23000.00 per annum + Plus Benefits per year - Job Type:Permanent Posted 7 minutes ago - **Sector**: Office Support Recruitment - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 13 March 2024 - **Job Ref**: BBBH51012_1707741126 Join a growing, fast paced and friendly Team! Customer...

  • Customer Services

    2 weeks ago

    King's Lynn, United Kingdom The One Group Full time

    New - Location: Kings Lynn - Salary: £22500.00 - £23000.00 per annum per year - Job Type:Permanent Posted about 5 hours ago - **Sector**: Customer Service - **Contact**: Kate Yardley - **Start Date**: ASAP - **Expiry Date**: 23 May 2024 - **Job Ref**: BBBH51558_1713862351 Join a growing, fast paced and friendly Team! Customer Service Advisor with a mix...

  • Client Advisor

    4 weeks ago

    King's Lynn, United Kingdom Clark Insurance Full time

    Company: Marsh Commercial Description: We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. We have a fantastic opportunity for a Commercial Account Manager to join our Commercial team located in our Peterborough office. This...

  • Client Advisor

    4 weeks ago

    King's Lynn, United Kingdom Clark Insurance Full time

    Company: Marsh Commercial Description: We are Marsh Commercial, a diverse community of colleagues, serving a diverse community of clients with insurance, risk management and employee health and benefits advice and solutions. We have a fantastic opportunity for a Commercial Account Manager to join our Commercial team located in our Peterborough office. This...

  • Sales Consultant

    3 weeks ago

    King's Lynn, United Kingdom Webrecruit Full time

    Kings Lynn, Norfolk The Company Our client is a fast-growing independent furniture retailer with 150 years’ experience and over 20 sensational stores spread across the UK. With a heritage of manufacturing and supplying furniture, this company is rapidly gaining market share and a reputation for being a leading industry expert. As they expand into more...

  • Parts Advisor

    4 weeks ago

    King's Lynn, United Kingdom 3sixty Resourcing Ltd Full time

    Parts Advisor Full time, Permanent Kings Lynn £Competitive + Excellent benefits Great opportunity working for a fantastic company with great benefits! In a nutshell… Our client is a leading manufacturer who provide solutions to businesses across the UK and overseas. They are the leaders in product innovation, and design concepts through to...