Customer Service Assistant
6 days ago
Overview:
Duties:
- Provide excellent customer service by addressing inquiries and resolving issues promptly
- Utilise phone etiquette to ensure professional and courteous interactions with customers
- Analyse customer needs and recommend suitable products or services
- Conduct data entry accurately and efficiently into the system
- Upsell products or services to increase sales revenue
- Proficiency in English and Spanish languages
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus
- Ability to analyse customer needs and provide appropriate solutions
- Experience in upselling products or services is advantageous
- Proficient in data entry tasks
Pay:
£11.50 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Free parking
- Onsite parking
Schedule:
- Day shift
- Night shift
- Weekend availability
Experience:
- customer service: 1 year (required)
Licence/Certification:
- Driving Licence (required)
Work Location:
In person
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