![Clarke Energy](https://media.trabajo.org/img/noimg.jpg)
1st Line/ 2nd Line IT Support Analyst
1 week ago
Clarke Energy is an award-winning multi-national specialist in the engineering, installation and maintenance of engine-based power plants. We focus on delivering quality installations, backed up with reliable, accountable aftersales support.
With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO's reciprocating engine business.
Working with the IT Helpdesk team you will be first on hand to provide 1st and 2nd line support to users within the Clarke Energy Group.
Supporting other team members, you will be happy to get involved in a range of projects and working to get the job done.
Competitive salary- 25 days holidays
- Enhanced holiday entitlement based on length of service
- Holiday buy and sell scheme
- Company pension scheme
- Health care cash plan
- Life Assurance
- Employee Assistance programme
- Hybrid working
- If you have previous experience of working in an IT environment on a helpdesk where strong customer service and communication skills are essential then this could be the role for you. You should have experience of undertaking builds and rebuilds, active directory and understanding PC hardware and configuration. This a full time permanent position, based in our head office in Liverpool, and there is also the option of home working . The working hours are Monday to Friday, 8.Feel free to apply via LinkedIn, directly through our website or contact
The main focus of this role is to provide 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting other IT team members as required.
Provide a high quality 1st and 2nd line support service , resolving issues in a timely manner and keeping users fully informed at all times.
- audits to check that the Acceptable Usage Policy is not being breached.
- Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.
- In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.
- Take all sales calls and survey requests ensuring that no company information or details are given out.
- Manage requests for purchases from users and IT department, passing information to IT Administration Coordinator to arrange pricing and sign off.
- Control availability of stock for use by the IT department, ordering replacements as necessary.
- In conjunction with other members of the IT team, update and maintain Asset register.
- Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.
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