1st Line/ 2nd Line IT Support Analyst

1 week ago


Liverpool, Liverpool, United Kingdom Clarke Energy Full time
All potential candidates should read through the following details of this job with care before making an application.
Clarke Energy is an award-winning multi-national specialist in the engineering, installation and maintenance of engine-based power plants. We focus on delivering quality installations, backed up with reliable, accountable aftersales support.

With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider for INNIO's reciprocating engine business.


Working with the IT Helpdesk team you will be first on hand to provide 1st and 2nd line support to users within the Clarke Energy Group.

Supporting other team members, you will be happy to get involved in a range of projects and working to get the job done.

Competitive salary

  • 25 days holidays
  • Enhanced holiday entitlement based on length of service
  • Holiday buy and sell scheme
  • Company pension scheme
  • Health care cash plan
  • Life Assurance
  • Employee Assistance programme
  • Hybrid working
  • If you have previous experience of working in an IT environment on a helpdesk where strong customer service and communication skills are essential then this could be the role for you. You should have experience of undertaking builds and rebuilds, active directory and understanding PC hardware and configuration. This a full time permanent position, based in our head office in Liverpool, and there is also the option of home working . The working hours are Monday to Friday, 8.Feel free to apply via LinkedIn, directly through our website or contact


The main focus of this role is to provide 1st and 2nd line support to users, alongside taking responsibility for allocated tasks and assisting other IT team members as required.

Provide a high quality 1st and 2nd line support service , resolving issues in a timely manner and keeping users fully informed at all times.


  • audits to check that the Acceptable Usage Policy is not being breached.
- general asset maintenance (disk defrags, clean-ups)

  • Assist the Group IT Director with the general maintenance and development of the Group Wide Helpdesk System.
  • In conjunction with other members of the IT team administer and repair/replace mobile communication devices on behalf of Clarke Energy.
  • Take all sales calls and survey requests ensuring that no company information or details are given out.
  • Manage requests for purchases from users and IT department, passing information to IT Administration Coordinator to arrange pricing and sign off.
  • Control availability of stock for use by the IT department, ordering replacements as necessary.
  • In conjunction with other members of the IT team, update and maintain Asset register.
  • Ensure that Health, Safety, Environmental and Quality management policies and procedures are adhered to in all work undertaken.


  • Liverpool, Liverpool, United Kingdom Clarke Energy Full time

    Clarke Energy is an award-winning multi-national specialist in the engineering, installation and maintenance of engine-based power plants. We focus on delivering quality installations, backed up with reliable, accountable aftersales support. With a culture of integrity and high ethical standards we are the largest authorised distributor and service provider...

  • 2nd Line Support

    1 week ago


    Liverpool, Liverpool, United Kingdom Reed Full time

    Reed technology is delighted to be working with a highly regarded Leeds based organisation with their search for a 2nd Line Support Engineer Hybrid working available - salary £24-£29k Working within a pivotal role for the organisation, supporting users, resolving incidents and administering IT service requests Key Responsibilities:Monitor support ticket...

  • 2nd Line Engineer

    1 week ago


    Liverpool, Liverpool, United Kingdom Armstrong Knight Full time

    Providing 1st/2nd Line technical support, answering support queries, via ticketing system, email and telephone. Resolve cases remotely (ServiceNow/email/phone) where possible, or directly on customer sites (as and when needed) in line with target resolve times. Ensure that 1st/2nd Line cases are managed through to resolution, ensuring customer...


  • Liverpool, Liverpool, United Kingdom Curveball Solutions Full time

    1st Line IT Support TechnicianLocation: Liverpool L33, Office Based only.Salary: £20,000 per annum.Contract: Full time, permanent.IT Support Technician - About the roleThis is a great opportunity to join our existing team within a well-established and reputable MSP based in Liverpool, Merseyside.As a managed service provider, we act primarily as the...


  • Liverpool, Liverpool, United Kingdom Uniting People Full time

    We're Hiring for 2nd Line IT Support!Join our team as an Engineer in charge of handling computer hardware. If you love working with barcode scanners, printers, smart devices, PCs, and more, this role is perfect for you! Check out the key responsibilities below:Support & configuration of barcode scanners (ex. Datalogic, Motorola, Honeywell handheld, Intermec...


  • Liverpool, Liverpool, United Kingdom Angel Solutions Full time

    This is a hybrid role which will require regular time working from our office in Liverpool.Starting salary: £22,500 _(plus benefits)._Job Requirements:Essential: Minimum one year of experience in a firstline support role, with a strong understanding of IT fundamentals. Excellent verbal and written communication skills in English, with an emphasis on empathy...


  • Liverpool, Liverpool, United Kingdom Global 1st Line Full time

    Seeking Ambitious and Driven Team Players for Top Customer Service Representative Roles in LiverpoolAre you a highly motivated and competitive individual who thrives on providing exceptional customer experiences? We are actively looking for dynamic team players to join our elite team as Customer Service Representatives.About Us:At Global 1st Line, we believe...


  • Liverpool, Liverpool, United Kingdom Opus Recruitment Solutions Full time

    Job DescriptionEUC | Service desk | Support Engineer | 1st Line | 2nd Line | first line | second line | Windows | Powershell | Are you wanting to take your next step in Tech and get modern technology exposure?Do you want to be surrounded by people who can facilitate your upskilling and appetite to learn?I'm working with global finance company who're...


  • Liverpool, Liverpool, United Kingdom Opus Recruitment Solutions Full time

    EUC | Service desk | Support Engineer | 1st Line | 2nd Line | first line | second line | Windows | Powershell | Do you have the following skills, experience and drive to succeed in this role Find out below.Are you wanting to take your next step in Tech and get modern technology exposure?Do you want to be surrounded by people who can facilitate your...


  • Liverpool, Liverpool, United Kingdom Homes England Full time

    Manager - 1st Line of Defence Risk Support location_on Bristol, Coventry, Guildford, Leeds, Liverpool, Manchester, Newcastle or Northstowe S1322 Manager, Delivery Control Performance Job Description v2.0 (NEW Final) Manager - 1st Line of Defence Risk Support Secondment opportunity / Fixed Term Contract until 28/02/2025 Closing Date - 23/05/2024...


  • Liverpool, Liverpool, United Kingdom System C Full time

    Description:We are excited to have you join us on our journey towards a cloud-first future. Our Managed Service Team is responsible for the technical delivery, ensuring that enterprise infrastructure is provisioned, deployed, and supported to meet business requirements. Currently, we are going through an engaging transformation as we shift towards a...

  • Retail Sales

    1 week ago


    Liverpool, Liverpool, United Kingdom 1st Line Marketing Global Full time

    About us1st Line Marketing Global is a small business in Liverpool. We are professional and agile.Our work environment includes: Modern office setting Growth opportunitiesWe have an exciting opportunity for a team player to join our growing business.Responsibilities: Greet customers in a friendly and professional manner. Provide customers with product...


  • Liverpool, Liverpool, United Kingdom DVF Recruitment Full time

    I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal with any IT issues.Role Responsibilities:nProvide comprehensive 1st...


  • Liverpool, Liverpool, United Kingdom DVF Recruitment Full time

    I am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal with any IT issues. Role Responsibilities: Provide comprehensive...


  • Liverpool, Liverpool, United Kingdom DVF Recruitment Full time

    Job DescriptionI am partnered with a national commercial law firm who are seeking a skilled Senior IT Support Technician to provide invaluable 1st and 2nd line support to their team of legal professionals. This is a mix of remote working and coming into the office (Northwest England) when required to deal with any IT issues. Role Responsibilities:Provide...


  • Liverpool, Liverpool, United Kingdom Matt Burton Full time

    MBA are proud to partner one of Liverpool's most innovative technology organisations in their search for a IT Support Team Leader on a permanent basis.Overview:As IT Support Team Leader, you will be responsible for delivering and maintaining a professional IT Service Desk to our client's global customer base.The role will be split as follows: 60% management...


  • Liverpool, Liverpool, United Kingdom SKILLFINDER INTERNATIONAL Full time

    FTC - (An initial 6 months) Desktop Support Analyst, Permanent, Liverpool, 4 days onsite a week, Banking As a Desktop Support Analyst, you'll collaborate with various business and IT teams, external partners, and suppliers to create a stable and productive work environment. Focused on the Bank's three largest sites, you'll promptly address incidents and...

  • line leader

    1 week ago


    Liverpool, Liverpool, United Kingdom Pilgrim's Europe Full time

    Hey there! We're looking for a Line Leader to join our Bromborough Production team. Your main gig as a Line Leader is to help the Area Manager's run the production line smoothly and safely. Your goal? Meet customer quality needs while sticking to the budget. Here's what you'll be up to: Make sure you hit that 100% production plan target while keeping the...

  • Line Coordinator

    1 week ago


    Liverpool, Liverpool, United Kingdom Greencore Full time

    Rotating shift pattern - 4 on / 4 off(6am - 6pm)As Line Coordinator at Greencore your role will be working across three key areas of People, Safety and Operations.Most importantly you'll be the point of contact for a team of colleagues, meeting and greeting them on arrival and departure and ensuring that they are equipped to succeed. You'll coordinate...

  • Line Cook

    1 week ago


    Liverpool, Liverpool, United Kingdom Bavette Steakhouse Full time

    We need a line cook who can work weekends including Friday afternoons & evenings.Job Types: Full-time, Part-timePart-time hours: 20 per weekSalary: £9.50 per hourBenefits: Discounted or free food Flexitime Onsite parkingSchedule: 10 hour shift 8 hour shift Flexitime Weekends onlySupplemental pay types: TipsWork Location: One locationReference ID: Line Chef