Refugee Resettlement Welfare Support Officer

1 week ago

Chichester, West Sussex, United Kingdom WSCC Full time

About The Job Salary
:
£28,371 to £31,099 per annum

Working Pattern:
Full time, 37 hours per week

Location:
County Hall, Chichester

Interview Date: 1st
and 2nd
March 2023


In this role you will provide welfare benefits advice and general support with initial integration for refugee families arriving to resettle in West Sussex, as well as financial assessment services, to refugee families in receipt of chargeable services.


This will include visiting people in their homes to provide face to face support and professional advice on Welfare Benefits and assessments, as well as support to complete forms and follow up benefit claims to ensure entitlements are realised, and gathering financial information and undertaking financial assessments to determine individual contributions.


You will also work as part of a team liaising with managers across services and with outside agencies to provide an efficient and effective customer focussed service.


You'll need to be able to travel independently to various locations around the county on a regular basis, including to areas that may not be easily accessible by public transport.

There is a regular and intrinsic requirement to communicate in English with members of the public (via interpreters where necessary).


Experience and Skills

Key Skills:

  • Good literacy and analytical skills to understand, interpret and work with complex written information (including lengthy forms and financial documents) and to draw together information to develop practical, appropriate approaches and effective solutions.
  • Good numeracy skills to make sound and accurate financial calculations with reasonable speed and work with an understanding of finance.
  • Developed communication and interpersonal skills including the ability to exercise sensitivity and empathy when working with and advising refugee families on issues which could be sensitive or difficult. Including the ability to explain and guide people effectively to understand technical information and influencing them to make sound decisions which will have a direct impact on their lives.
  • Selfmotivated and able to work independently on own initiative, managing and prioritising own workload effectively to meet deadlines and objectives.
  • Sound and accurate IT and keyboard skills, for general office duties.

Qualifications and/or experience:

  • 4 GCSEs at grade C or above (94), including Maths and English, or equivalent qualification or experience demonstrating sound levels of literacy and numeracy.
  • 3 A levels at grades A-D, or equivalent qualification or experience demonstrating that level of ability, applied knowledge and understanding.
  • Experience of working independently visiting people in their own homes and providing a specialist service.
  • Full, clean driving licence.

Rewards and Benefits
As an employer we recognise that it is our employees that are central to everything we do.

We aim to create a supportive and dynamic working environment where employees can achieve their full potential, achieve a healthy work-life balance and are rewarded for the work they do.

In addition to working within a great team and a competitive salary you will have access to:


  • 26 days annual leave + bank holidays.
  • A generous pension scheme.
  • Training and development opportunities, including coaching and mentoring.
  • A strong supportive management team.
  • A range of discounts giving our staff access to hundreds of offers with the opportunity to save over £1,000 (Including: Argos, Samsung, Asos, B&Q and many more).
  • Free access to employee assistance programmes.
  • Discounted membership at selected local sports and fitness centres.
  • Car benefit scheme.
  • A range of commuting and business travel discounts and initiatives


For a full list of the benefits offered to you as a West Sussex County Council employee you can find them on our
Rewards and Benefits page.


Further Information
The reference number for this role is
CPP00672.


To apply, please follow the links below upload your CV and cover letter explaining the skills and experience you can bring to the role ensuring that any gaps in employment are covered in your CV.

Please ensure you have saved the job description attached to the main advert on our website as, once the job has closed, you may not have the opportunity to download again.


Job Reference:
CPP00672

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