Telephonist/receptionist

You will spend the majority of your time in the office with the admin team answering the telephone and dealing with additional customer related responsibilities.

• We want our clients to feel as if they are a part of the Green Pastures family, so you will need to ensure that every client feels welcomed and that nothing is too much trouble.
• You will need to support clients with their requirements, some of these will be happy and some will be sad so empathy is key.

• Greeting clients and dealing with questions and enquiries over the phone.
• Answering the telephone and providing admin support.
• Booking/cancelling/moving appointments as necessary.
• Checking and updating client records.
• Processing client payments and recording transactions
• Responding to requests/specific tasks from Veterinary Surgeons, nurses and management.
• Putting up and dispensing medications to clients.
• Ensuring that requested food is ordered and recorded.
• Performing as part of a team.
• Following the values of the practice.
• Ability to adapt to change and perform different tasks as required but the changing role within the organisation and overall business objectives of the practice.
• Flexibility is key and so being able to cover extra hours as required to cover sickness and holiday cover.

• Between 25 to 40hrs per week
• Monday to Friday

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Onsite parking

• 10 hour shift
• 8 hour shift
• Day shift
• Monday to Friday