Telephonist/receptionist

You will spend the majority of your time in the office with the admin team answering the telephone and dealing with additional customer related responsibilities.
- We want our clients to feel as if they are a part of the Green Pastures family, so you will need to ensure that every client feels welcomed and that nothing is too much trouble.
- You will need to support clients with their requirements, some of these will be happy and some will be sad so empathy is key.

**Main areas of responsibility**:

- Greeting clients and dealing with questions and enquiries over the phone.
- Answering the telephone and providing admin support.
- Booking/cancelling/moving appointments as necessary.
- Checking and updating client records.
- Processing client payments and recording transactions
- Responding to requests/specific tasks from Veterinary Surgeons, nurses and management.
- Putting up and dispensing medications to clients.
- Ensuring that requested food is ordered and recorded.
- Performing as part of a team.
- Following the values of the practice.
- Ability to adapt to change and perform different tasks as required but the changing role within the organisation and overall business objectives of the practice.
- Flexibility is key and so being able to cover extra hours as required to cover sickness and holiday cover.

**Overview**:

- Between 25 to 40hrs per week
- Monday to Friday

**Job Type**: Temporary
Contract length: 3 months

**Salary**: From £10.42 per hour

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- On-site parking

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person