Wm Cycle Hire Coordinator

2 weeks ago

Birmingham, Birmingham, United Kingdom Serco Plc Full time

Working hours: 40 hours per week shift work to cover operational hours. Earliest start 6.30am, latest finish 7:30pm

Salary:
£22,660 per annum, plus excellent benefits

Serco is a FTSE 250 business with a turnover in excess of £4.5 billion.

We are a leading support services business who has grown consistently and now operates over 700 contracts in over 30 countries around the world.

The West Midlands public bike sharing scheme is available 24/7, 365 days a year.

There are more than 12,000 bikes and over 700 bike docking stations to help you get around quickly and easily.


This role will see you manage the day-to-day activity of West Midlands Cycle Hire Scheme's drivers, mobile operatives, and incident management, maintaining regular contact with our On Street and Redistribution Operatives.


You will also manage the day-to-day logistics of the scheme, including front line interactions with TfL and all partners, analyse the scheme's operational performance and prioritise and plan tasks according to KPIs, operational plans and TfL requirements.


In addition to this, you will operate the scheme's core technologies, including but not limited to incident management software and health and security logs to deliver both planned and reactive maintenance, schedule planned events and record results and monitor incident management systems to ensure all data is captured and checked for accuracy.


As the first line of support for all events and incidents that occur throughout the West Midlands Cycle Hire Scheme, this is a vital role within the Cycle Hire Scheme allowing us to proactively manage the redistribution of 12,000+ bicycles around the West Midlands to balance over 750 docking stations to satisfy customer demand, support the Control Centre Team Leaders and Operational Managers in the successful delivery and continuous improvement of the contract.

You won't be doing this alone either.

Our team is made up of professional, friendly, and supportive teammates, including managers who began their careers with Serco as Control Centre Operatives who now hold Supervisor, Operations Manager and Contract Manager titles.


We are dedicated to the ongoing development and career progression of our Control Centre Operatives, with outstanding training opportunities made available to you, along with the chance to undertake additional qualifications.

These include, but are not limited to, driving courses, Team Leader and Management training and a supportive management team who will provide guidance and advice to ensure you achieve all that you want to with Serco.

What do I need to do the role?


To be considered for a position within our team it is essential that you can multitask (it is a very fast-paced environment), you can deal with pressure and deadlines, quick thinking and decision making (as many times you will have to work unattended and make decisions while dealing with incidents) and common sense.


You will have intermediate level skills in MS Word, Excel and Outlook, excellent communication and interpersonal skills and strong analytical and problem resolution skills.


You should have the ability to plan, organise and schedule tasks effectively, adapt to a dynamic working environment and outstanding customer service skills.

Please note, You will be required to work on a shift rota basis to cover various hours.

Why Serco

Meaningful and vital work:

The nature of our business means you will do interesting work that matters - delivering essential services that touch people's lives.


Great people:
We are a motivated team who will encourage you and help you to succeed. You'll have the resources you need to do your job in a diverse and supportive environment.

What we offer

Up to 6% contributory pension scheme

Serco discounts which include cinema, merlin entertainment and online shopping discounts and discounts on mobile phone plans and leisure centre memberships.

Interesting, varied, and enjoyable work
A company that recognises your contribution
About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.

We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services.

We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply


At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required).

Please contact our recruitment team directly on to discuss.

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