Welcome & Service Assistant

2 weeks ago

Berwick, Northumberland, United Kingdom National Trust Full time
We are looking for passionate and enthusiastic people to join our Visitor Welcome Team.

You will be the first friendly face our visitor sees, welcoming everyone and will strive to deliver the highest level of customer service.

You will be able to work in fast pace, busy environment where no day is the same.

Your focus will be to make each visitor feel welcomed, appreciated, and leave feeling they have had the best experience we can deliver.

You will be part of a team that works across all areas of visitor experience and that also work across portfolio.


We have two iconic properties in our portfolio: Lindisfarne Castle and the Farne Islands (admissions for which is at Seahouses Harbour).

You will be trained to be able to work at both locations (Lindisfarne Castle and Seahouses Harbour) however we can discuss being based a specific location at interview.

Please read the attached additional information to get more of an understanding about the roles and different locations.

The role is a 3-year fixed term contract ending 2 nd
November 2025. The contract hours are 648 a year, which works out approx. 18hrs a week, worked during our open season March to October. Your salary will be paid in 12 equal monthly instalments, despite only working during the open season.


What it's like to work here:The Farne Islands, already one of Europe's most important nature reserves, attracts a significant number of visitors and extensive media coverage every year.

Like Lindisfarne Castle, the islands can act as a portal for a significant number of people, introducing them to the wider coast, the outdoors, and the organisation as a whole.

The whole of the Northumberland Coast, renowned for the quality of its beaches and dramatic stretches of unspoilt coastline, offers a sense of freedom and discovery.

Click here for more information about this location

What you'll be doing:

As the largest conservation charity in Europe we work hard to raise funds, so that we can continue to care for all the heritage in our trust.

Visitors are a vital part of what we do, so you'll be responsible for ensuring that you provide an excellent service to all our visitors, every day.

As a Welcome & Service Assistant, it's your role to ensure that the welcome our visitors receive is perfect, setting them up for an amazing experience for the rest of the day.

You'll be responsible for answering queries and making sure visitors can find everything they need for their visit. Understanding how and why we engage our supporters is key.

Working with our spirit of place you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.


You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors are clear and consistent, from the first click on the website, to the posters and signs around the property.

Who we're looking forWe'd love to hear from you, if this sounds like you:

  • Ability to work in a team
  • flexible and adaptable
  • Well organised and able to work with minimum supervision
  • Helpful & friendly
  • Customer focused with a positive attitude
  • Enthusiastic with a willingness to learn
  • An understanding of the importance of great service
The packageThe National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice

Requirements :
Compliance.
Eligibility to Work in the UK
Fixed Term p/t (648 hrs py to 02/11/25)

  • Welcome & Service Assistant x 2

    5 days ago

    Berwick, Northumberland, United Kingdom NOR Lindisfarne Castle Full time

    SummaryAs the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Hours/working pattern: Flexible working essential - Weekends and Weekdays including Holidays - Between hours per week.Contract/duration: 30 Month Fixed Term...

  • Welcome & Service Assistant x 2 - Berwick Upon Tweed

    1 day ago

    Berwick, Northumberland, United Kingdom The National Trust Full time

    Welcome & Service Assistant x 2 - Berwick Upon TweedSummaryAs the public face of our properties, you'll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.Hours/working pattern: Flexible working essential - Weekends and Weekdays including Holidays - Between hours...

  • Customer Service Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Asda Express Full time

    Customer Service Assistant - Ashington, NorthumberlandRole: Retail AssistantLocation: Ashington, NE63 OXFHours: Part-Time Hours Available / PermanentHourly Rate: £11.44Bonus Scheme: Quarterly Bonus IncentiveCompany: Asda ExpressWe are looking for friendly and dedicated Retail Assistant who can provide outstanding customer service to join our welcoming...

  • Care Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Quality Care Services Full time

    Reference:BERWICKAPPCASTLocation:Berwick-upon-TweedSalary:£ per Hour + MileageJob type:PermanentCareline Homecare:Berwick-upon-Tweed:Job Title: Care AssistantLocations: TD1- Cornhill-On-Tweed, Berwick-On-Tweed, Norham, Lowick, TD1- Seahouses, NE6- Bamburgh, NE6- Belford, NE70 - Millfield, NE7- WoolerPay Rate: £11.20 per hour + £299 one off welcome payment...

  • Secondary Teaching Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom GSL Education Full time

    Secondary Teaching AssistantLocation: NorthumberlandSalary: £73-£84 per day_Immediate Start _An excellent secondary school with'good' behavior inNorthumberland is looking to appoint a creative teaching assistant to join their dynamic and forward-thinking SEN department.You will be assigned to a year group and be working with pupils that have an EHCP for...

  • Secondary Teaching Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom GSL Education Full time

    Secondary Teaching AssistantLocation: NorthumberlandSalary: £73-£84 per day_Immediate Start _An excellent secondary school with'good' behaviour inNorthumberland is looking to appoint a creative teaching assistant to join their dynamic and forward thinking SEN department.You will be assigned to a year group and be working with pupils that have an EHCP for...

  • Stores Assistant

    4 weeks ago

    Berwick, Northumberland, United Kingdom Kelly Services (UK) Ltd Full time

    Job: Site Stores Assistant Salary: Up to 24,000 per annum DOE Shifts: Monday to Thursday - 08:00 - 16:30 / Friday - 08:00 - 14:30 Duration: Permanent Location: Chirnside The clientOur client is rapidly growing company known for there expertise and commitment to customer satisfaction. With a focus on quality and long-term relationships, we pride ourselves on...

  • Semh Teaching Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom GSL Education Full time

    Position: SEMH Teaching Assistant (Secondary)Location: NorthumberlandStart Date: ImmediatelySalary: £78 - £98 per dayTime: 8.30 am pm Are you passionate about supporting students with Social, Emotional, and Mental Health needs? Do you have experience working in a school setting and want to make a positive difference in the lives of young people? If so, we...

  • Stores Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Kelly Services (UK) Ltd Full time

    Job: Site Stores AssistantSalary: Up to £24,000 per annum DOEShifts: Monday to Thursday - 08:00 - 16:30 / Friday - 08:00 - 14:30Duration: PermanentLocation: ChirnsideThe clientOur client is rapidly growing company known for there expertise and commitment to customer satisfaction. With a focus on quality and long-term relationships, we pride ourselves on...

  • Care Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Care Line Homecare Limited Full time

    Company DescriptionLocation: Berwick upon Tweed, TD12Pay Rate: £12.54 per hour plus 45p mileage (£299 welcome bonus paid after 4 full weeks of completed work)Shifts available: 7 am-3 pm, 3 pm-10 pm (alternative weekends or weekend work only)What we offerWe're creating brighter days. Fresh challenges. Exciting opportunities. Plenty of ups, downs, and...

  • Holidays Operation Assistant

    4 weeks ago

    Berwick, Northumberland, United Kingdom The National Trust Full time

    Holidays Operation Assistant - Berwick-upon-Tweed, NorthumberlandSummaryHoliday Cottage Cleaner required for Holy Island holiday cottagesWe are looking for new people and current National Trust staff and volunteers who would like regular hours of work preparing our holiday cottages for our guests. Holidays in Northumberland continue to be very popular all...

  • Customer Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom M&S Full time

    SummaryCustomer Assistant - In Store Bakery - BerwickWork PatternWeek 1 Sunday , Monday , Wed, Thurs, Fri Week 2 Monday , Tues & Wed , Thurs , Saturday All new starters will be expected to attend an Induction. Please be aware, this may not be held in your base store.All new In Store Bakery employees will be expected to attend a 7-day training program within...

  • Holidays Operation Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom National Trust Full time

    Summary Holiday Cottage Cleaner required for Holy Island holiday cottages We are looking for new people and current National Trust staff and volunteers who would like regular hours of work preparing our holiday cottages for our guests. Holidays in Northumberland continue to be very popular all year round and our 2 cottages on Holy Island are some of our...

  • Holidays Operation Assistant

    2 days ago

    Berwick, Northumberland, United Kingdom The National Trust Full time

    Holidays Operation Assistant - Berwick Upon TweedSummaryHoliday Cottage Cleaner required for Holy Island holiday cottagesWe are looking for new people and current National Trust staff and volunteers who would like regular hours of work preparing our holiday cottages for our guests. Holidays in Northumberland continue to be very popular all year round and our...

  • Service Support Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom University of Sheffield Full time

    Are you interested in working for a world top 100 University?We have an exciting opportunity within our administration team for a flexible and adaptable individual and a team player looking to use their skills within a busy healthcare setting to support students at the University of Sheffield.Key duties include: Reception cover for a busy mental health and...

  • Assistant Branch Manager

    2 weeks ago

    Berwick, Northumberland, United Kingdom Jewson Full time

    Are you based in the BERWICK area? Do you have a passion for working with people? Do you have a knowledge or interest in Construction products?Do you have supervisory or leadership experience managing team of up to 11 in a Builders Merchant, Construction Supply or Retail business?Or are you an experienced Sales Consultant in Merchanting looking for your...

  • Care Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Rhyddings sch UK Full time

    Our Client has openings for HCA/Support Worker for Full time - Days/Nights in Berwick Upon Tweed TD15. Looking for applicants with prior experience in Healthcare Industry.Duties will include: Providing personal care such as washing, personal hygiene, dressing and on occasion, assisting with meal times Promote independence, dignity, respect and choice across...

  • Customer Service Administrator

    2 weeks ago

    Berwick, Northumberland, United Kingdom Nigel Wright Full time

    The OrganisationNigel Wright are delighted to be partnered with a leading manufacturer based in Northumberland in their search for a Customer Service Administrator. This is a Fixed Term contract for 9-12 months initially with the possibility of a Permanent opportunity followingthis.The Role: Assisting customers and clients with enquires and processing orders...

  • Receptionist / Grain Customer Service Administrator

    2 weeks ago

    Berwick, Northumberland, United Kingdom frontier agriculture Full time

    An opportunity has arisen to join the Frontier team, based at Berwick-upon-Tweed. We are looking for a Customer Service Administrator to join us on a permanent full-time basis. Possess a confident and professional manner with strong communication skills. Ability to handle telephone calls proficiently communicating at all levels. Enjoy using your own...

  • Administration Assistant

    2 weeks ago

    Berwick, Northumberland, United Kingdom Northumberland County Council Full time

    Job IntroductionAdministration Assistant (full-time, Fixed Term 31/03/ North Locality Family Hub Team (Berwick)Do you want to join an enthusiastic and motivated Northumberland Family Service's administration team?At Northumberland County Council we are proud of our employees, who are passionate and committed to improving outcomes for our children and young...