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Client Services Coordinator
3 months ago
Established for over 20 years, my client is a market leader in providing access control, electronic security and personnel management systems to major global organisations together with smaller, local companies, and is the EMEA of a global US based organisation.
Due to continued growth they are currently seeking a Client Services Coordinator / Scheduling Administrator to join their busy and friendly Service team.
Duties
- Answering incoming calls from clients
- Taking down details of faults, forwarding these to technical engineers and logging details on system
- Keeping clients up to date with progress at all times and liaising with clients effectively
- Ensure that all service calls are cleared and paperwork completed
- Producing spreadsheets on Excel
- Liaising with clients, subcontractors and engineers effectively, ensuring SLA's are achieved
- Organisation of engineers' diaries
- Maintain sickness and holiday records for engineers
- To order parts when required
- To maintain the daytoday operational requirements of engineers i.e. paperwork, uniform, car stock.
- Providing a high level of customer service at all times
- To arrange routine maintenance visits for contract customers and ensure that these are completed on schedule.
- To collate and file routine maintenance documentation
This is a busy role and would suit an applicant with strong customer service and administrative skills, coupled with an excellent telephone manner and Excel skills.
You will have a professional and motivated approach with good office based and administrativeskills; telephone liaison experience is also essential for this position together with excellent administrative and organisational skills.
This is an excellent opportunity to join a successful, local organisation that will offer ongoing opportunities and career growth coupled with a friendly working arena.
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Salary is £27K DOE plus benefits:
26 days annual leave (Including additional fun day leave with small bonus):
Pension:
- **Free on road parking
