Customer Service Assistant

2 weeks ago


Bingley, Bradford, United Kingdom James Walker Moorflex Ltd Full time

This role purpose to provide an excellent level of customer service and work with the quality and customer service team in the maintenance of quality records generated by the business and assist with the evaluation and collation of quality related documentation including material certification.


Key Responsibilities are:

  • To enter sales orders received from UK and overseas customer
  • To process daily shipments through our ERP system and ship / invoice goods
  • Create returns / replacements through the ERP system
  • Prepare all export documentation relevant to shipments
  • Liaise with relevant departments and customers to ensure that MyCase actions are investigated with the relevant business areas as effectively as possible
  • Build great relationships with customers and internal JW companies to ensure they receive an exceptional level of service.
  • Answer any customer queries on progress updates or general enquiries
  • General admin duties i.e. Word, Excel, Outlook, Acrobat Adobe
  • To become multifunctional within the Customer Service team in order to provide cover / or assistance where necessary.
  • Minimum Maths & English qualifications
  • GCSE level A
  • C or level 4 or above.


IT skills
  • Intermediate level
  • Word & Excel
  • Communication skills
  • Customer focussed
  • Organisational skills

The Person:

  • You are passionate about what you do and take responsibility for getting things done
  • You are able to build great relationships with both internal and external customers
  • You use your knowledge to fully understand your customer needs and make a difference
  • You continually challenge your own practice, looking for new ways to improve and inspire others to change for better

Job Types:
Full-time, Permanent

Salary:
Up to £22,000.00 per year

Benefits:

  • Company pension
  • Onsite parking
  • Referral programme
  • Wellness programme

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Bingley BD16: reliably commute or plan to relocate before starting work (required)

Experience:

Customer Service: 1 year (preferred)

  • Administrative: 1 year (preferred)

Work Location:
In person

Application deadline: 10/03/2023

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