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Customer Service Practitioner Apprentice
2 weeks ago
Customer Service Practitioner Apprentice:
Overview:
ACT Group:
Hebburn, NE312ES
£240.40
Per Week
40.00 Hours
Per Week
Role and Responsibilities:
Answering questions about a company's products or services.
Processing orders and transactions.
Resolving issues and troubleshooting technical problems.
Delivering information about a company's offers.
Handling customer complaints.
Updating clients on orders.
Collecting and analyzing customer feedback.
Provide a standard of service that reflects the company corporate image.
Ensure customers are attended to with an efficient and courteous service.
General clerical duties.
Dealing with deliveries.
Pricing of stock.
Upselling of products and services.
Estimating, pricing and follow up of quotes
Respond quickly and efficiently to all enquiries.
Ensure a positive first impression when being first point of contact.
Required Skills:
A good team player
Good organizational skills with the ability to prioritise own workload
A clear and effective communicator with the ability to liaise with internal and external customers
Ability to build relationships with customers, always providing exceptional customer service
Analytical and problem-solving skills
Ability to work as part of a team in a dynamic and vibrant department Strong team player who is supportive and strives for success for themselves and their team
An enthusiastic and positive approach to learning and progressing within the company Technical Skills Required
Required Qualifications:
Maths, English and ICT, GCSE Grade 4-9 or equivalent
Training:
Maths and English to Level 2 required, if not already achieved
Knowledge, Skills and Behaviour in relation to:
customer service principles and practices
business principles
technical competencies
knowledge and understating
research activities
commercial awareness
managing challenging situations and taking ownership
health and safety
Prospects:
TBA
Get in touch:
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