Customer Service Practitioner Apprentice

2 weeks ago


Hebburn, South Tyneside, United Kingdom My Learning Skills Full time

Customer Service Practitioner Apprentice:

Overview:

ACT Group:

Hebburn, NE312ES

£240.40

Per Week

40.00 Hours
Per Week

Role and Responsibilities:

Answering questions about a company's products or services.

Processing orders and transactions.

Resolving issues and troubleshooting technical problems.

Delivering information about a company's offers.

Handling customer complaints.

Updating clients on orders.

Collecting and analyzing customer feedback.

Provide a standard of service that reflects the company corporate image.

Ensure customers are attended to with an efficient and courteous service.

General clerical duties.

Dealing with deliveries.

Pricing of stock.

Upselling of products and services.

Estimating, pricing and follow up of quotes

Respond quickly and efficiently to all enquiries.

Ensure a positive first impression when being first point of contact.

Required Skills:

A good team player

Good organizational skills with the ability to prioritise own workload

A clear and effective communicator with the ability to liaise with internal and external customers

Ability to build relationships with customers, always providing exceptional customer service

Analytical and problem-solving skills

Ability to work as part of a team in a dynamic and vibrant department Strong team player who is supportive and strives for success for themselves and their team

An enthusiastic and positive approach to learning and progressing within the company Technical Skills Required

Required Qualifications:

Maths, English and ICT, GCSE Grade 4-9 or equivalent

Training:

Maths and English to Level 2 required, if not already achieved

Knowledge, Skills and Behaviour in relation to:
customer service principles and practices

business principles

technical competencies

knowledge and understating

research activities

commercial awareness

managing challenging situations and taking ownership

health and safety

Prospects:

TBA

Get in touch:


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