Sales Order Assistant
2 weeks ago
See our websites for more information on FGI:
Role Purpose:
To support our retail division's growth by managing the end to end sales order process for UK and export retail customers in over 25 countries
Key Duties and Responsibilities:
- Processing and invoicing of our UK retail supermarket customers' EDI orders
- Data input of non EDI manual orders, checking pricing and terms. Despatch and invoicing of orders along with associated communication with the warehouse and hauliers along with customers and our UK sales team
- Data input of manual export orders, ensuring adherence to the incoterms and customs related requirements. Checking pricing, terms and stock availability. Despatch and invoicing of orders along with associated communication with the customer, our export sales team, hauliers and customs agents
- Resolving customer queries
- Daily assistance and holiday cover for other members within the sales order team including selecting and despatching product samples weighing up to 10kg
- Answering incoming calls and dealing with general enquiries
Essential Criteria:
- Commitment to delivering service of the highest quality to our customers
- Minimum GSCE Grade C in English and Maths
- Numerate and hands on use of Microsoft Office including spread sheets
- Data input experience with high levels of accuracy
- Knowledge of end to end sales order processes
- Knowledge of incoterms and customs requirements would be useful
Personal Attributes:
- Organised and methodical to manage multiple orders at the same time
- Strong and proven ability to focus on the detail, adhere to process and on getting it right first time
- Good verbal and written communication skills
- Good team player with a willingness to help out
- Practical knowledge of a European language would be advantageous
We pride ourselves on the family feel to our work environment in which you will be given the chance to shine, grow in your role and hopefully build a career with us.
Job Types:
Part-time, Permanent
Part-time hours: per week
Salary:
From £22,000.00 per year
Benefits:
- Additional leave
- Company pension
- Free parking
- Life insurance
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Yearly bonus
Ability to commute/relocate:
- Bromsgrove: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location:
In person
Application deadline: 18/04/2023
Expected start date: 08/05/2023
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