Head of Human Resources Services

1 week ago


London, Greater London, United Kingdom Michael Page Human Resources Full time

We are searching for an Interim Head of HR Shared Services to join a London-based charity in this newly established role aimed at completely transforming the function. This position allows for a hybrid working arrangement.



About the company: The charity, located in London, is dedicated to making a positive impact in the community.


Key responsibilities:

  • Leading and overseeing the HR Shared Services team
  • Completely reinventing and enhancing the shared services function, including team capability, operational methods, and process establishment
  • Implementing, reviewing, and enhancing HR procedures and processes
  • Leading the transition from manual to automated processes
  • Managing HR projects and initiatives
  • Reporting on HR performance
  • Cultivating a positive, engaging, and high-performance team culture
  • Collaborating closely with team members to drive continuous improvement in HR operations to align with the organization's people-focused goals
  • Overseeing HR service delivery, managing end-to-end employee administration activities such as onboarding, recruitment, systems, and data management
  • Providing daily oversight of all HR inquiries, ensuring adherence to SLAs, escalating issues when needed, and maintaining top-tier customer service standards

Desired qualifications:

  • Previous experience in enhancing a shared service function
  • Skilled in team development, process establishment, and automation implementation
  • Experience in the non-profit or charity sector is advantageous

Job offer details:


Position: Interim Head of HR Shared Services

Location: London-based with hybrid working options

Compensation: £4-500 per day - rate to be confirmed

Immediate Start



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