Ward Clerk

6 days ago


Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the Care Flow system and booking appointments.

AMA/AMU is a fast-paced environment requiring the ward clerk to meet demanding targets and must also be a pivotal member of the team. We also have a Same Day Emergency Care (SDEC) which provides same day care to medical patients.

The successful applicant will find this role challenging, exciting and rewarding. We look forward to welcoming you to our team and wish you every success.

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system and booking appointments.

Main duties of the job

Admin and clerical support within the acute medical floor based on AMA/AMU/SDEC. The successful candidate will often be the first face patients and relatives see when visiting the units, they must be a welcoming and compassionate individual, who can work independently and as part of a team.

Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure identity bracelets available for nursing staff. Compile sets of required blank documentation for emergency patients. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have. Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (, Phlebotomist/ECG Technician/Radiographers/Porters). Make outpatient referrals as requested by nursing staff. Notify Pathology of urgent blood specimens when requested by nursing staff. Request and collect (or deliver when requested) notes and x-rays from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork.

About us

The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential. Duties will include answering the telephone, filing, using the SEMA system and booking appointments.

You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.

Job description

Job responsibilities

For full duties and responsibilities please refer to the attached document entitled Job Description.

Person Specification

Qualifications

Essential

Possess or be willing to undertake NVQ Level 2 & 3 in Business Administration Evidence of Maths and English, GCSE Grades 4-9 or equivalent

Experience

Essential

Basic Computer skills

Desirable

Qualification in word processing / IT skills Customer Care Experience

Communication Skills

Essential

Evidence of effective verbal- face to face / telephone, non-verbal, written communications skills.
  • Ward Clerk

    7 days ago


    Shrewsbury, Shropshire, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor.The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential....

  • Ward Clerk

    6 days ago


    Shrewsbury, Shropshire, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen to join our dynamic team within Ward 26. You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department.Ward 26 has two specialities. Vascular and Urology and we also take patients from...

  • Ward Clerk

    6 days ago


    Shrewsbury, Shropshire, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    We are looking for an enthusiastic and motivated individual to join our busy dynamic clerical team. The ward provides a wonderful environment for both patients and staff. This is a demanding role that requires commitment and a positive approach towards change. We offer a period of induction and a strong commitment to training and development.

  • Oncology Doctor

    7 days ago


    Shrewsbury, Shropshire, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    Job overview An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and...


  • Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and allied health...


  • Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and allied health...


  • Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Many people may automatically think of doctors, nurses and other clinical roles when they hear 'NHS' or 'hospital'. However, there are a wide variety of non-clinical and support roles that are crucial to the day to day running of the hospitalThe Shrewsbury and Telford Hospital NHS Trust are lucky to have an excellent non-clinical support team that play a...


  • Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Many people may automatically think of doctors, nurses and other clinical roles when they hear 'NHS' or 'hospital'. However, there are a wide variety of non-clinical and support roles that are crucial to the day to day running of the hospitalThe Shrewsbury and Telford Hospital NHS Trust are lucky to have an excellent non-clinical support team that play a...


  • Shrewsbury, Shropshire, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Many people may automatically think of doctors, nurses and other clinical roles when they hear 'NHS' or 'hospital'. However, there are a wide variety of non-clinical and support roles that are crucial to the day to day running of the hospitalThe Shrewsbury and Telford Hospital NHS Trust are lucky to have an excellent non-clinical support team that play a...

  • Ward Clerk

    2 months ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen to join our Respiratory Ward as a Ward Clerk. You must be enthusiastic, highly motivated with excellent communication skills and enjoy working within a busy team. Previous ward clerking experience would be an advantage but not a necessity.

  • Ward Clerk

    2 months ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential....

  • Ward Clerk

    2 weeks ago


    Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful manner is essential....

  • Ward Clerk

    2 weeks ago


    Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job summary An exciting opportunity has arisen for a Ward Clerk within our dynamic team within the Acute Medical Floor. The successful applicant will need to have experience dealing with the general public; they will have good IT skills and remain calm under pressure in this challenging role. Good telephone skills, confidence and a positive helpful...

  • Ward Clerk

    2 months ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen to join our dynamic team within Ward 26. You will be part of a group of employees which comprises of doctors, nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department. Ward 26 has two specialities. Vascular and Urology and we also take patients from...

  • Ward Clerk

    2 months ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen to join our dynamic team within Ward 25. You will be part of a group of employees which comprises of Doctors, Nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department. Ward 25 has two specialities. Colorectal Surgery and Gastroenterology Medicine....

  • Ward Clerk

    10 hours ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen to join our dynamic team within Ward 25. You will be part of a group of employees which comprises of Doctors, Nurses and clerical/administrative staff who provide a high standard of service to patients and relatives attending the department. Ward 25 has two specialities. Colorectal Surgery and Gastroenterology Medicine....

  • Ward Clerk

    2 months ago


    Shrewsbury, United Kingdom Shrewsbury and Telford Hospital NHS Trust Full time

    We are looking for an enthusiastic and motivated individual to join our busy dynamic clerical team. The ward provides a wonderful environment for both patients and staff. This is a demanding role that requires commitment and a positive approach towards change. We offer a period of induction and a strong commitment to training and development.

  • Ward Clerk

    5 days ago


    Shrewsbury, United Kingdom Shropshire Community Health NHS Trust Full time

    Job summary Within STW, the ICB, SaTH & SCHT are committed to integrating to provide improved seamless pathways of care for patients. This is an exciting time to join Shropshire Community Health NHS Trust as we work in partnership with The Shrewsbury and Telford Hospital NHS Trust - our Acute Partners. This is your opportunity to join us and be part...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and allied health...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and allied health...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job summary An exciting opportunity has arisen at the Shrewsbury and Telford Hospital NHS Trust for a Locally Employed Doctor (ST1/2 equivalent) in Oncology for a fixed term of 12 months based at the Royal Shrewsbury Hospital (RSH). The successful applicant will join a multi-disciplinary team of accomplished physicians, clinical nurse specialists and...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    We are looking to appoint a part-time Oncology Admin Supervisor (0.6 WTE) who will provide leadership and management for the day to day running of the Administrative and Clerical team within the Oncology Department at The Royal Shrewsbury Hospital ensuring the team are delivering the highest possible standard of work and organising/planning duty rota...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    We are looking to appoint a Senior Clerical Officer on a 12 month fixed term or secondment to work in the Administrative and Clerical teams within the Haematology & Oncology Departments at The Royal Shrewsbury Hospital. The successful individual will assist the Admin Supervisors / Centre Operations team to ensure the team are delivering the highest possible...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Many people may automatically think of doctors, nurses and other clinical roles when they hear 'NHS' or 'hospital'. However, there are a wide variety of non-clinical and support roles that are crucial to the day to day running of the hospital! The Shrewsbury and Telford Hospital NHS Trust are lucky to have an excellent non-clinical support team that play a...


  • Shrewsbury, United Kingdom The Shrewsbury and Telford Hospital NHS Trust Full time

    Job summary We are looking to appoint a Senior Clerical Officer on a 12 month fixed term or secondment to work in the Administrative and Clerical teams within the Haematology & Oncology Departments at The Royal Shrewsbury Hospital. The successful individual will assist the Admin Supervisors / Centre Operations team to ensure the team are delivering...